Mark Stevens
Kaukapakapa,AUK
Summary
- Driven professional with a strong work ethic and excellent communication skills, honed through experiences at Burnetts Transport and in self-employment.
- Demonstrated ability to build client relationships and manage workflows efficiently.
- Expert in North Island roads with a valid Class 4 + 5 driver's license, ensuring top-notch service delivery and safety compliance.
- Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction.
- Excellent communication and problem-solving skills for providing customers with best possible service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Roadrunner Piloting Services
Self Employed
11.2016 - Current
- Effective communication.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Manages stressful situations calmly
- Followed safety protocols while working, avoiding accidents and injuries.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Trained and mentored new employees on company procedures and safety protocols.
- Liaised with customers to determine permit issues and identify problems and solutions.
- Managed financial operations by providing customers with estimates for potential jobs.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
Truck Driver
Burnetts Transport
08.2015 - 11.2016
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Fostered supportive environment among driving team, leading by example and offering help when needed.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Contributed to culture of safety, participating actively in safety meetings and trainings.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Panel Beater
Huapai Car and Truck Painters
03.2008 - 08.2011
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Replaced and repaired vehicle parts according to work order instructions.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Enforced compliance with safety regulations when operating equipment.
Education
National Certificate - Motor Industry Panel Beating
Mito
National Certificate - Heavy Haulage
Mito
11.2013
First Aid Certified
2018
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Excellent Communication
- Mechanical Aptitude
- Flexible Schedule
- Valid Driver's License Class 4 5
- Very knowledgeable of North Island roads, heavy haulage routes and permitted load abilities
Timeline
Roadrunner Piloting Services
Self Employed
11.2016 - Current
Truck Driver
Burnetts Transport
08.2015 - 11.2016
Panel Beater
Huapai Car and Truck Painters
03.2008 - 08.2011
National Certificate - Motor Industry Panel Beating
Mito
National Certificate - Heavy Haulage
Mito
First Aid Certified
Similar Profiles
Ninette HodgeNinette Hodge
Nanny/Babysitter at Self EmployedNanny/Babysitter at Self Employed
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Keira BrambleyKeira Brambley
Service Deli Assistant at PAK'nSAVE SilverdaleService Deli Assistant at PAK'nSAVE Silverdale