MARK ANTHONY S. DEJESUS
Kelston,New Lynn
Summary
A multi-tasking professional in a New Zealand tech start-up company with more than 15 years experience in various aspects of ICT business in an international setting. Successful at managing multiple priorities and willing to take on added responsibilities to meet business goals.
Overview
9
9
years of professional experience
Work History
Operations and Customer Success Manager
GLORY LEAGUE STATS LTD
01.2018 - Current
- Management of all automated video system installations in more than 40 New Zealand and Australian basketball venues.
- Coordination with multi purpose sports venue management and 3rd party network managers for approval and sign-off to install Glory League cameras across New Zealand. These include private and city council owned multi purpose venues/stadiums.
- Coordination with 3rd party installation contractors and camera/equipment suppliers in New Zealand and Australia
- Assembly and configuration of on-premise video servers and cameras
- Back-end configuration of video systems per venue including integrations with 3rd party competition management systems.
- Venue server and camera monitoring and troubleshooting
- Primary contact for all technical and service related matters for all GL association customers
- Coordination with development team to resolve all platform-related issues
- Updating clients on status and resolution of reported platform issues
- On-boarding and training of new basketball association in New Zealand and Australia
- Perform product demonstrations and tutorials through video calls and face to face meetings
- Conduct regular client visits for re training, video platform updates, and business reviews
- Created customer support strategies to increase customer retention
- Continuous review, design, and implementation of online user management systems and channels based on user feedback
- End-user support management
- Set up end user support system
- Weekly meetings with end user support group
- Generation of regular platform usage reports for basketball associations and other stakeholders
- Market and technical lead for Glory League's expansion into Philippine market.
Management Consultant
GLORY LEAGUE STATS LTD
07.2017 - 12.2017
- Assessed 5 international expansion markets.
- Successful implemented Salesforce within 1 month.
- Assisted 10 New Zealand Basketball associations through email support (Zendesk), and face to face meetings
- Conducted 3 user focus group discussions and surveys to further understand customer segment behavior.
- Continuously monitored and analyzed user engagement metrics to serve as inputs for product development and marketing programs.
Business lecturer (Contractor)
INTERNATIONAL COLLEGE OF AUCKLAND
08.2017 - 11.2017
- Lectured level 7 papers Modern Business Research Methods and Operations Management
- Tutor level 5 and 6 students with their assessments.
Business Analyst
MYCARE LTD
03.2017 - 06.2017
- Analyzed profiles of workers and clients to serve as inputs in strategy formulation
- Created presentation decks for the CEO related worker and customer profiles to showcase experience and qualifications of Mycare workers,
Senior Account Manager
GLOBE TELECOM
06.2014 - 03.2016
- Responsible for maintaining at least Php 200 Million yearly service revenue from key accounts of the Makati Central Business District that are part of the Philippines’ Top 1000 largest corporations
- Regularly conducted face to face meetings, conference calls and email coordination with mid to executive management clients for telecommunications solution requirements
- Lead end to end sales and delivery process from scoping, designing, delivery and management of IT business solutions and telecommunication services
- Regularly conducted reviews with top clients’ management teams to inform current state of business
- Achievements: Consistently exceeded revenue and collection targets by at least 12% each year.
Education
Post Graduate Diploma - Business Administration
Auckland Institute of Studies
Auckland New Zealand06.2017
Master of Science - Management
University of Asia And The Pacific
Pasig City Philippines06.2005
Bachelor of Arts - Humanities
University of Asia And The Pacific
Pasig City Philippines06.2004
Skills
- Customer Relationship Management
- Customer Experience
- Project Management
- Sales Support
- Business Planning
- Strong Business Acumen
- Strategic Thinking
- Agile Methodology
- Account Management
- Salesforce, Zendesk
- On Boarding
- Computer skills (advanced networking, SQL, Microsoft, Linux, MAC OS)
Timeline
Operations and Customer Success Manager
GLORY LEAGUE STATS LTD
01.2018 - Current
Business lecturer (Contractor)
INTERNATIONAL COLLEGE OF AUCKLAND
08.2017 - 11.2017
Management Consultant
GLORY LEAGUE STATS LTD
07.2017 - 12.2017
Business Analyst
MYCARE LTD
03.2017 - 06.2017
Senior Account Manager
GLOBE TELECOM
06.2014 - 03.2016
Post Graduate Diploma - Business Administration
Auckland Institute of Studies
Master of Science - Management
University of Asia And The Pacific
Bachelor of Arts - Humanities
University of Asia And The Pacific
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