Mark Joseph Nevado

Experienced field technician specializing in smoke alarm installations, safety inspections, and Healthy Homes assessments. Skilled in ensuring compliance with safety regulations, identifying housing hazards, and maintaining accurate digital reports. Recognized for strong technical expertise, attention to detail, and clear communication with property owners.

Key Achievement

• Installed and tested an average of 20 smoke alarms daily across residential properties, ensuring full compliance with safety and regulatory standards compliance with safety standards while identifying issues in insulation, ventilation, heating, and moisture control.

• Worked independently to complete inspections efficiently while maintaining high accuracy and attention to detail.

•Received positive feedback from property owners for providing clear explanations of safety measures and improving their understanding of compliance requirements.

•Selected for deployment to Wellington to handle more complex residential properties, demonstrating technical proficiency and reliability.

IT professional skilled in network installation, configuration, and maintenance, with expertise in VLANs, SD-WAN (VMware VeloCloud), and enterprise systems including Aruba, Cisco, Meraki, and Juniper (MIST). Experienced in troubleshooting, modernization projects, and ensuring reliable network performance.

Key Achievement

•Successfully deployed and configured network infrastructure across 2-3 sites daily, accelerating project timelines and improving overall deployment efficiency.
•Played a key role in SD-WAN implementations for high-profile clients including Public Storage, Ashley Furniture, Salvation Army, and VCA Animal Hospital.
•Trusted to handle complex and challenging installations due to proven technical expertise and problem-solving skills.
•Collaborated with field technicians, and building managers to ensure accurate network wiring, equipment setup, and timely project completion.
•Configured and maintained a wide range of enterprise network devices, including VMware VeloCloud Edge, Meraki, Cisco, Juniper (MIST), Aruba, Netgear, Cradlepoint, and VOIP systems.
•Utilized ServiceNow and company systems to document deployments, track service calls, and maintain compliance with service-level agreements (SLAs).

IT Support Specialist skilled in installing, configuring, and troubleshooting POS systems, PCs, printers, and networks. Experienced in SQL-based issue resolution, client training, and ensuring seamless operation of online, computer, and iPad POS systems.

Key Achievement

•Deployed and configured multiple POS machines, providing staff training and ensuring seamless operation of online and iPad POS systems.
•Sole morning support and 2nd level escalation contact, assisting night shift staff and resolving complex hardware, software, and network issues.
•Improved client sales and inventory management by troubleshooting POS systems and executing SQL scripts for accurate reporting.
•Recognized for exceptional client support and deployment skills, delivering prompt resolutions via chat and on-site installations.
•Managed deployments involving multiple devices and configurations, ensuring fast onboarding and minimal downtime for food and retail clients.

• Provide computer help desk support via phone, remote access and email with end-users.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
• Managed Active Directory Accounts (Creation, Deletion and Permissions).
• Addressed and/or resolved escalated issues.
• Diagnostics and troubleshooting of hardware defects