Marlene Henry
Summary
Very customer-oriented with over 27 years of experience. Enjoy problem solving and creating positive workplace culture within all departments. Enjoy sharing knowledge and learning new skills.
Overview
27
27
years of professional experience
Work History
Ambassador
Waitomo Glowworm Caves
12.2023 - Current
- Meet and Greet FIT and coaches, preferably in their language.
- Help assist and direct customers to their destination, whether it be around Visitors Centre, Locally or out of town
- Provide clear information to any customer queries.
- Assist with disabled customers
- Assist with Car parking.
Reservations
Caveworld Ltd
01.2009 - 03.2021
- Processed and maintained all bookings via walk-ins, email and phone for Tube It and Footwhistle Glowworm Cave.
- Process and reconcile daily banking's and vouchers.
- Helped implement new booking system (Rezdy).
- Resolved guest issues with tours or reservations with knowledgeable and friendly service.
- Scheduled guides to tours.
- Maintained close relationships with Local/International agents.
- Monthly invoicing as requested.
Reservations Manager
Waitomo Glowworm Caves
04.2002 - 12.2008
- Daily Till reconciliations and banking's.
- Voucher auditing to ensure correct rates and pax numbers reconcile.
- Daily bookings via Walk-ins, Email and phone.
- Working with Marketing & Sales team in regards to promotions and pricing.
- Working with IT in regards to booking systems, till set-ups, eftpos and security cameras.
Cave Guide
Waitomo Glowworm Caves
01.1997 - 03.2002
- Providing informative and engaging guided tours through Waitomo Glowworm Cave and Aranui Cave.
- Maintained safety standards during tours, resulting in zero accidents or incidents.
Education
Otorohanga College
Otorohanga, NZ12.1994
Skills
- Product Knowledge
- Customer Engagement
- Research and Analysis
- Reliability
- Teamwork
- Multitasking
- Problem solving abilities
Timeline
Ambassador
Waitomo Glowworm Caves
12.2023 - Current
Reservations
Caveworld Ltd
01.2009 - 03.2021
Reservations Manager
Waitomo Glowworm Caves
04.2002 - 12.2008
Cave Guide
Waitomo Glowworm Caves
01.1997 - 03.2002
Otorohanga College
Similar Profiles
Emma HyslopEmma Hyslop
Food and Beverage Supervisor at Waitomo Glowworm CavesFood and Beverage Supervisor at Waitomo Glowworm Caves
Alex TemplarAlex Templar
GM- Financial and Operational Director at Polar Caves ParkGM- Financial and Operational Director at Polar Caves Park
Ronald CookRonald Cook
Veterinary Assistant at Howe Caves Animal HospitalVeterinary Assistant at Howe Caves Animal Hospital