Marlene Jaehme
Wellington
Summary
Proven in enhancing customer experiences at Filmpalast Schwerin, I excel in multitasking and team collaboration, ensuring high service standards. My expertise in cash handling and strong communication skills have significantly contributed to achieving higher guest satisfaction ratings, demonstrating my ability to thrive in fast-paced environments and adapt to diverse customer needs.
Overview
3
3
years of professional experience
Work History
Cinema Worker
Filmpalast Schwerin
09.2021 - 04.2023
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Worked with other staff members for smooth theater operations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Directed ticket holders to seats and facility locations.
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Checked IDs for age-restricted shows in compliance with regulations.
- Facilitated group bookings for special events, coordinating with event planners to ensure successful experiences for all attendees.
- Handled emergency situations to maintain safety of staff and customers.
- Coordinated movie showings, ensuring seamless transitions between films and minimal downtime for patrons.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Promoted upcoming movie releases using engaging signage and displays that captured the attention of potential viewers.
- Greeted customers with smile and provided friendly, knowledgeable service.
Waitress
Hans & John
02.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
ILKA Eis
04.2024 - 08.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
University Entrance Qualification -
Goethe Gymnasium Schwerin
Schwerin, GERSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Hospitality service expertise
- Food running
- Service prioritization
- Table setting
- Active listening
- Time management
Languages
French
Professional Working
German
Native or Bilingual
English
Full Professional
Timeline
Waitress
ILKA Eis
04.2024 - 08.2024
Waitress
Hans & John
02.2023 - 04.2024
Cinema Worker
Filmpalast Schwerin
09.2021 - 04.2023
University Entrance Qualification -
Goethe Gymnasium Schwerin
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