Marlene Matehaere
Manakau,MWT
Summary
Dedicated professional experienced in retail, administration, and distribution. Strong communication, customer service, and information processing skills enhance the ability to manage multiple priorities with accuracy. Committed to teamwork and community safety, seeking to leverage these strengths as a New Zealand Police Communicator.
Overview
19
19
years of professional experience
Work History
Retail Assistant
Woolworths
, Levin
04.2012 - Current
- Developed strong verbal communication and active listening skills through daily interactions with a diverse range of customers, ensuring their needs were understood and resolved efficiently
- Maintained calm, professional, and solution-focused demeanour while resolving customer situations in a fast-paced retail environment
- Passionate about helping others and building positive relationships through empathetic and respectful customer service
- Utilised multiple computer systems to engage customers and ensure accuracy in a high-volume retail setting
- Proven ability to follow established procedures and policies while maintaining attention to detail and compliance standards
- Thrived in a collaborative team environment, supporting colleagues to achieve shared service and operational goals
- Developed resilience by working rotating shifts in a customer-facing environment, consistently maintaining professionalism and composure during challenging interactions
Distribution Process Worker
Click Clack
, Levin
09.2010 - 02.2012
- Ensured accuracy and attention to detail under pressure to meet operational demands
- Executed structured processes and procedures to support consistent workflow
- Demonstrated reliability by completing assigned shifts across various schedules
- Communicated effectively with team members to ensure smooth operations and timely issue resolution
Administration Clerk
Tegal Feeds
, Levin
07.2007 - 05.2010
- Ensured accuracy in entering, updating, and processing information across multiple computer systems to support data integrity
- Prioritised competing tasks and deadlines to complete work efficiently and accurately in a fast-paced environment
- Communicated professionally with internal and external stakeholders via phone, email, and face-to-face interactions
- Managed confidential business information with discretion and professionalism
- Coordinated documentation, reporting, and administrative processes to enhance organisational efficiency
- Demonstrated the ability to learn new systems quickly and adapt to changing processes
Skills
- Retail operations
- Customer interaction
- Customer relationship management
- Data entry accuracy
- Data processing
- Issue resolution
- Conflict resolution
- Time management
- Team collaboration
- Flexible scheduling
Timeline
Retail Assistant
Woolworths
04.2012 - Current
Distribution Process Worker
Click Clack
09.2010 - 02.2012
Administration Clerk
Tegal Feeds
07.2007 - 05.2010