Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Marley Stewart

Marley Stewart

Auckland

Summary

Boasting a career spanning over two decades within the hardware retail industry, extensive expertise has been cultivated in diverse roles involving the successful oversight and leadership of various departments. A pivotal role as a Store Setup Coordinator at the Support Office provided an opportunity to refine understanding regarding store layout and departmental flow, consequently facilitating the implementation of effective strategies leading to self-shopped departments in multiple areas.

Specialised training in color matching and a profound knowledge of paints. During the tenure as the Head of Inwards Goods for a prominent competitor, leadership was demonstrated through spearheading the implementation and successful rollout of a same-day invoicing process. This initiative not only streamlined operations but also contributed to the achievement of the esteemed Department of the Year Australasia award for the store.

Comprehensive industry tenure has fostered an understanding of diverse product lines across all store departments. Functioning as a seasoned Supervisor with exceptional interpersonal skills, the approach is characterized by meticulous attention to detail and a profound understanding of retail sales, uniquely positioning for excellence in customer complaint resolution. Notably, there is a steadfast commitment to ensuring workplace safety at all times.

Overview

10
10
years of professional experience

Work History

Trade Supervisor

Mitre 10 MEGA Manukau
09.2022 - Current
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted procedures to meet evolving needs.
  • Evaluated employee performance, coached and mentored areas that could be improved on.
  • Boosted team performance by developing customer service techniques and supplier training.
  • Maintained overall safe work environment with training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained clean and well-organized production areas to avoid unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Devised and implemented processes and procedures to streamline operations.

Retail Supervisor (Paint 1yr) (Hardware 5yrs)

Mitre 10 MEGA Manukau
10.2016 - 09.2022
  • Engaged team in daily operations through open communication and upbeat team meetings.
  • Built successful retail teams by instilling culture and developing daily plans centered on common group goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Goods Receiving Team Leader

Bunnings Mt Wellington
04.2014 - 01.2016
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming stock compared contents against associated records.
  • Inspected merchandise and returned to supplier if needed.
  • Processed invoices and order forms for goods received.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Sorted and delivered materials to different work areas and team.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Organized return of faulty stock stock for credit

Education

Howick College
Howick South, NZ

Introduction To Leadership

Bunnings
Carbine Road
2015

Retail Sales & Business Management

Mitre 10
Manukau
2017

F Endorsment

Training Solutions NZ
02.2023

Skills

  • Time management
  • WAV and Walkie Stacker
  • Program Rollout
  • Operational Efficiency
  • Complex Problem-Solving
  • Team Mentoring/Training
  • Safety Management
  • Delivery Inspections
  • Inventory/Stocktaking
  • Customer Order Fulfillment
  • Multitasking Abilities
  • Team Building

Hobbies

I engage in a diverse range of interests during my leisure time, including participating in softball games, embarking on road trips, exploring culinary delights at various restaurants, reading, playing the guitar, indulging in creative projects, automotive engine work and cherishing moments spent with my family.

Timeline

Trade Supervisor

Mitre 10 MEGA Manukau
09.2022 - Current

Retail Supervisor (Paint 1yr) (Hardware 5yrs)

Mitre 10 MEGA Manukau
10.2016 - 09.2022

Goods Receiving Team Leader

Bunnings Mt Wellington
04.2014 - 01.2016

Howick College

Introduction To Leadership

Bunnings

Retail Sales & Business Management

Mitre 10

F Endorsment

Training Solutions NZ
Marley Stewart