Marlise Burger
Auckland
Summary
I am a vibrant and productive professional who thrives in team leadership and customer service. Being experienced in staff development and training, I create positive work environments while achieving KPIs. I effectively manage operations under stressful circumstances because I remain adaptable and well-organized, which guarantees excellent service and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Glassons
02.2024 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supported with stock to ensure that all stock was ready to sell by the end of each day, assisting reach KPI goals.
- Chased and achieved seasonal and monthly KPI goals.
Part-time Worker in Charge
Glassons
03.2023 - 02.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- In the absence of a manager, I oversaw opening and closing shifts.
- Assisted in Refund and exchnages.
Waitress and Kitchen Hand
Formosa Golf Course
12.2020 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in Bar support for conferences and events.
- Supported Chefs in prepping meals for conferences, as well as the restaurant.
Swimming Instructor
Swimgym
07.2019 - 12.2020
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children from preschool to primary school.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
Education
Bachelor of Commerce - Commercial Law
University of Auckland
Auckland, NZ12-2024
Skills
- Customer service
- Team building
- Employee training
- Time management
- Team leadership
- Staff training and development
- Adaptability and flexibility
- Multitasking Abilities
- Organizational skills
Timeline
Assistant Manager
Glassons
02.2024 - 12.2024
Part-time Worker in Charge
Glassons
03.2023 - 02.2024
Waitress and Kitchen Hand
Formosa Golf Course
12.2020 - 01.2023
Swimming Instructor
Swimgym
07.2019 - 12.2020
Bachelor of Commerce - Commercial Law
University of Auckland
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