Marlyne Veigas
Christchurch,CAN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Service Delivery Manager
BAE SYSTEMS APPLIED INTELLIGENCE
Dubai Internet City, Dubai, United Arab Emirates
04.2020 - 04.2023
- Ensured SLA compliance and maintained service delivery quality standards
- Analyzed customer feedback data to identify opportunities for improvement.
- Conducted regular meetings with customers to discuss their requirements and expectations.
- Created monthly reports on service delivery metrics, such as response time, resolution rate.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
- Project forecasting small and medium sized projects and creating crucial project analysis reports from SAP data
- Coordinated activities between departments to ensure smooth service delivery process.
- Maintained records of customer interactions and complaints for future reference.
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
Business Operations Manager
BAE SYSTEMS APPIED INTELLIGENCE
Dubai Internet City, Dubai, United Arab Emirates
04.2015 - 03.2020
- Assisting project managers with project forecasting for small and medium sized projects and creating crucial analysis reports from SAP data.
- Manage end-to-end processes with resource deployment and engage with cross functional stakeholders to ensure a timely outcome (for example security clearances, global mobility, recruitment, and onboarding)
- Responsible for the identification of business inefficiency and proactively working with stakeholders to resolve and improve processes.
- Reviewing costs against planned overhead/investment spend and forecasting future spends and ensuring time booking to projects and overheads is actively monitored.
- Provide analysis and reporting to support KPIs (utilization, overhead cost management, and submission of project forecasts)
- Supporting the bid management lifecycle process using Salesforce by actively tracking the movements of the bids and supporting the new project setups in SAP
- Supporting procurement activities with supplier setup, creating purchase orders, GRN, tracking timely supplier payments with finance
- Conducted regular audits of operational activities to ensure accuracy.
Administration Executive
09.2011 - 03.2015
- Efficient front office management including but not limited to screening calls, meeting rooms management, hot desk management, office premises security briefing to visitors
- Business travel arrangements for staff and project resources within UAE and overseas in compliance with company travel policy
- Ensuring accurate time bookings, chasing missing timesheets, escalating and resolving issues related arising from employee SAP profile setting
- Petty cash and monthly expenses reconciliation for office expenses and staff credit cards
- Ensuring timely supplier payments to office operation services
- Handling PRO activities in liaison with DMC freezone authority (now DCCA) for employment visas, defendant visas and trade license renewal activities
- Undertake any adhoc administration related tasks.
Training Coordinator Cum Administration Assistant
EMIRATES AVIATION UNIVERSITY
Dubai Academic City, Dubai, United Arab Emirates
12.2006 - 06.2011
- Assisting Heads of Departments in preparing regional education authority based accreditation reports for the college offered programme.
- Preparing a semester schedule for students and instructors.
- Coordinating lecture resources like classrooms, auditoriums, and IT support for the smooth operation of lectures.
- Coordinate and ensure university policies, procedures & processes are understood and applied with consistency while processing transactions and other changes recommended/approved by the Heads of the department or Deputy Vice-Chancellor
- Supervise clerical staff, negotiate vendor contracts and plan events, such as graduation, seminars, and open days
- Represent the university for education exhibitions and school visits and attract new students for the programs
- Organize various internal events with students and other administrative staff
- First point of contact between the visitors and faculty and between students and faculty.
- On behalf of the Line Manager, process pre and post joining formalities for the selected candidates (Including in-campus accommodation reservation, travel arrangements from overseas etc.) Update new employee details in the HR system and ensure the employee data is always updated and accurate
- Validate and process payroll for temporary teaching staff and ensure all payments/ deductions are correctly incorporated on all individual staff salary
Secretary to the Managing Director
SANGANI & Co.
06.2006 - 11.2006
- Efficient front office management
- Managing director’s diary and scheduling various meetings appointments (face to face, teleconferencing, Skype meetings)
- Responding to client queries on business enquiries, quotation requests, audit reports
- Invoice management, client database management, records management.
Education
Masters in Professional Accounting - Professional Accounting
University of Canterbury
Christchurch, NZ11-2025
BBA - Finance And Marketing
St. Agnes College
India03-2006
Skills
- Business Analysis
- Budgeting and Cost Management
- Relationship Management
- Business Process Improvement
- ITIL 4 (foundation, 2022)
- SAP and SAP BPC
- Salesforce
- COGNOS
- Bid Control Environment
- Resource Management Tool
- Diploma in E-finance
- MS Office Suite
- Service Level Agreement Management
- Inventory Reconciliation
Languages
English
Full Professional
Hindi
Professional
Arabic
Elementary
References
References available upon request.
Timeline
Service Delivery Manager
BAE SYSTEMS APPLIED INTELLIGENCE
04.2020 - 04.2023
Business Operations Manager
BAE SYSTEMS APPIED INTELLIGENCE
04.2015 - 03.2020
Administration Executive
09.2011 - 03.2015
Training Coordinator Cum Administration Assistant
EMIRATES AVIATION UNIVERSITY
12.2006 - 06.2011
Secretary to the Managing Director
SANGANI & Co.
06.2006 - 11.2006
Masters in Professional Accounting - Professional Accounting
University of Canterbury
BBA - Finance And Marketing
St. Agnes College
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