Marnia Heke -Jack Kino
Christchurch
Summary
Dynamic and dedicated professional with experience at Picton Wave Cafe, excelling in food service etiquette and team collaboration. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Recognized for maintaining cleanliness and ensuring order accuracy, contributing to a positive dining experience and repeat business.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Picton Wave Cafe
03.2018 - 01.2019
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
Cleaner
Picton Motels
07.2017 - 02.2018
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
Education
Tauranga Girls College
Tauranga, BOPSkills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Food presentation
- Time management
- Team collaboration
- Food handling safety
- Order processing
- Beverage service
- Plate carrying techniques
- Food service etiquette
- Strong work ethic
- Food running
- Order accuracy
Timeline
Waitress Trainee
Picton Wave Cafe
03.2018 - 01.2019
Cleaner
Picton Motels
07.2017 - 02.2018
Tauranga Girls College
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