Marnica Snyman

Waikato Hospital

05.2022 - Current

Coordinating front-desk, welcoming and attending patients for their appointments, achieving good communication skills.
Complete day-today- duties and efficiently.
Managed time effectively to ensure tasks are completed on schedule.
Answer inquiries from patients via phone or email in a timely manner.
Customer Service: Experienced in direct patient interactions, resolving inquiries, and ensuring a positive experience.
Organization & Attention to Detail: Skilled in accurately managing appointments, Emails and phone calls.
Communication Skills: Strong verbal and written communication for effective interaction with patients and colleagues.
Time Management: Capable of prioritizing tasks and efficiently scheduling appointments.
Problem-Solving: Able to identify and resolve booking-related issues efficiently.
Teamwork: Experience working collaboratively to ensure smooth operations and patient satisfaction.
Adaptability: Ability to adjust to changing schedules and unexpected situations.
Assisted with various administrative tasks as required to support team operations.
Perform timely and precise data entry, word processing, and report preparation.
Organize and maintain patient clinic records, ensuring clinical, laboratory, and radiology documents are accurate, up to date, and readily available.
Update and maintain the Te Whatu Ora Electronic Patient Management System (iPM – Cas) to provide accurate and real-time patient data, including admissions, discharges, transfers, and demographic updates.

Summary