Marnus Vercueil
Christchurch
Summary
Dynamic and reliable professional with a proven track record at Eleven Bar and Z Energy, enhancing customer satisfaction and loyalty through exceptional service and critical thinking. Excelled in multitasking and clear communication, boosting beverage sales and resolving customer complaints efficiently. Skilled in computer proficiency and maintaining hygiene standards, I consistently exceed employer expectations without compromising quality.
Bringing warm, friendly demeanour and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
2
2
years of professional experience
Work History
Bartender
Eleven Bar
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Prepared garnishes by evenly slicing and pitting fruits.
Customer Service Representative
Z Energy
10.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Hillmorton High School
Christchurch12-2024
No Degree - Business Administration
Ara Institute of Canterbury
Christchurch, New Zealand, NZ11-2023
Skills
- Effective Multitasking
- Active listening
- Customer service
- Critical thinking
- Highly reliable
- Customer relations
- Clear and effective communication
- Outgoing personality
- Computer proficiency
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
Languages
English
Full Professional
Afrikaans
Native or Bilingual
Timeline
Bartender
Eleven Bar
10.2024 - Current
Customer Service Representative
Z Energy
10.2022 - 10.2024
High School Diploma -
Hillmorton High School
No Degree - Business Administration
Ara Institute of Canterbury
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