Electrical Assistant
Apex Electrical Wellington
Wellington
- Assisted electricians with installation and maintenance tasks.
- Worked with tools and followed electrical safety procedures.
Marshet Zeleke
Wellington,New Zealand
Summary
IT support specialist with expertise in Windows 11 installation, desktop and laptop hardware troubleshooting, and virus removal. Proficient in software installation, updates, and Microsoft Office support, with strong skills in basic networking and mobile device troubleshooting. Experienced in customer technical support and helpdesk communication, demonstrating adaptability to new technologies. Focused on enhancing operational efficiency through effective information organization and hardware maintenance, aiming to drive innovative solutions in the IT sector.
Work history
Computer Assistant
Kibran Trading
- Provided technical support for office computers.
- Performed troubleshooting, system setup, and maintenance.
- Assisted with documentation and data management.
- Part-Time Taxi Driver – Wellington
- Work Experience – Pak'nSave Kilbirnie (Customer service and stock support)
IT Support Technician
Capital Computers Wellington
Wellington, New Zealand
- Diagnosed hardware and software issues for desktops and laptops effectively.
- Installed Windows operating systems and essential business applications efficiently.
- Provided technical support and advice to customers.
- Carried out malware removal and system optimization tasks.
- Assisted with software installations to ensure optimal operating system functionality.
- Organised IT equipment setup for seamless office relocations.
- Troubleshot technical problems using advanced diagnostic tools.
- Supported development of tailored software solutions to enhance business productivity.
- Conducted regular maintenance checks to prolong equipment lifespan.
- Improved system performance through new hardware component installations.
- Provided timely support for end users' hardware and software problems.
- Installed new software and monitored updates for users.
- Answered user queries on hardware and software operations.
- Tested peripheral equipment functions and completed repairs.
Education
New Zealand Certificate - Information Technology – Level 4
Open Polytechnic
WellingtonNew Zealand Certificate - Electrical Engineering Theory – Level 3
WelTec
PetoneInformation Communication Technology - Level 3
Blue Nile College
EthiopiaSkills
- Windows 11 installation and configuration
- Desktop and laptop troubleshooting
- RAM and SSD upgrades
- Virus and malware removal
- Software installation and updates
- Basic networking and Wi-Fi troubleshooting
- Microsoft Office support
- Technical support communication
- Adaptation to new technologies
- Information organization
- Mobile device support
- Printer setup and repair
- Operating systems expertise
- Hardware maintenance
- Service mindset
- Multitasking efficiency
IT Projects
Installed and configured Windows systems including disk partitioning, user accounts, drivers, and antivirus software., Performed hardware upgrades including SSD and RAM replacement to improve system performance., Configured home and small office networks including router setup and wireless troubleshooting., Diagnosed system performance issues and resolved software conflicts and malware infections.
Community Involvement
Church Building Committee, Ethiopian Orthodox Church, Committee Member, Wellington, Support planning and coordination of church building activities and assist with community projects.
References
Available upon request.
Timeline
Electrical Assistant
Apex Electrical Wellington
Computer Assistant
Kibran Trading
Information Communication Technology - Level 3
Blue Nile College
IT Support Technician
Capital Computers Wellington
New Zealand Certificate - Information Technology – Level 4
Open Polytechnic
New Zealand Certificate - Electrical Engineering Theory – Level 3
WelTec