Martha Dobbs
Auckland,Albany
Summary
Proven leader in enhancing customer satisfaction and streamlining operations at Woolworths Balmoral, adept in cash handling and task delegation. Skilled in fostering a safe, efficient workplace, demonstrated by successfully supervising multicultural teams and implementing training that boosted productivity. Achieved significant reductions in waiting times through effective workflow management, showcasing strong time management and customer service skills. Dynamic Checkout Supervisor with [Number] years of experience overseeing teams of up to [Number] staff members within high-traffic stores. Leads by example and monitors performance to identify and target service discrepancies. Evaluates assigned groups and recommends additional training and process improvements.
Overview
15
15
years of professional experience
Work History
Checkout Supervisor
Woolworths Balmoral
03.1988 - 02.1992
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
- Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
- Supported production line, reporting need for additional staff and resources.
Cleaner
Auckland Hospital
01.1977 - 03.1980
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Education
Level 7 Year School Certificate - Animal Husbandry
Tolaga Bay Area School
Tolaga Bay, NZ01.1972
Skills
- Workplace Safety
- Store operations
- Cash handling expertise
- Task Delegation
- Employee Scheduling
- Customer Complaints Handling
- Customer Service
- Time Management
Timeline
Checkout Supervisor
Woolworths Balmoral
03.1988 - 02.1992
Cleaner
Auckland Hospital
01.1977 - 03.1980
Level 7 Year School Certificate - Animal Husbandry
Tolaga Bay Area School
Similar Profiles
Chime DemaChime Dema
Assistance In Nursing (AIN Level 3) at Aegis BalmoralAssistance In Nursing (AIN Level 3) at Aegis Balmoral
KIRANDEEP KAURKIRANDEEP KAUR
CNM Support at Aegis Balmoral ComoCNM Support at Aegis Balmoral Como
Brennen HoopesBrennen Hoopes
Dairy Farm Hand at Balmoral Park FarmsDairy Farm Hand at Balmoral Park Farms