Summary
Overview
Work History
Skills
Alias
Skills And Experience
Education Qualification Training
Attributes
Hobbies and Interests
References
Timeline
Generic

Martha Gresset

Takanini,AUK

Summary

I am seeking a role where I can continue providing customer service. I have over 10 years' experience in customer service, administration and food & beverage. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Restaurant Supervisor

Koru Lounge
03.2008 - 11.2010
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Managed inventory control, reducing waste and optimizing resources allocation.

Receptionist

Sopadep-Mechanics Garage
05.2005 - 01.2008
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Administration Assistant

Post Office Arue
05.2003 - 04.2005
  • Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail
  • Answer telephone enquiries from customers, attend to visitors and assist staff in the organization with their enquiries
  • Purchase, receive and store the office supplies ensuring that basic supplies are always available
  • Code and file material according to the established procedures.

Retail Manager

California
04.2000 - 03.2003
  • Complete store operational requirement by scheduling and assigning employees; following up on work results
  • Manage store staff by recruiting, selecting, orienting and training employees
  • Greeting customers who enter the shop
  • Involved in stock control and management
  • Assist shoppers to find the goods and products they are looking for
  • Being responsible for processing cash and card payments
  • Stocking shelves with merchandise
  • Answering queries from customers
  • Balancing cash registers with receipts
  • Dealing with customer complaints and refunds.

Air Hostess

Air Tahiti Niue
02.1999 - 11.1999
  • Carry out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board
  • Welcome passengers on board and directing them to their seats
  • Inform filers of the aircraft safety procedures and ensure that all hand luggage is securely stored away
  • Checking all seat belts and galleys are secure prior to take-off
  • Make announcements on behalf of the pilot and answering questions during the flight
  • Serving meals and refreshments
  • Advising passengers of any allowance restrictions in force at their destination
  • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
  • Provide first-aid where necessary
  • Ensure passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board
  • Completing paperwork, including writing a flight report.

Skills

  • Workflow Coordination
  • Meeting Coordination
  • Supply Replenishment
  • Business Correspondence Writing
  • Inventory Management
  • Staff Management
  • Attention to detail
  • Problem-solving

Alias

Martha Gresset

Skills And Experience

Over 10 years' experience in frontline customer service, Friendly and confident dealing with customers both face to face and over the phone Experienced dealing with difficult customers and situations, in high pressure situations, Confident preparing bookings to suit customers requirement Able to collate and prepare written reports Experienced in mail sorting and dispatch Able to prepare quotes and invoices, French, Tahitian, Japanese, Spanish, English, Confident communicating complex information to customers who have language barriers Ability to make decision individually and with others, Excellent scheduling and organizational skills to ensure smooth travel arrangements Accurate preparation of quotes and invoicing Able to manage time efficiently Demonstrate excellent teamwork with team outcomes the priority

Education Qualification Training

  • Positive Pathways Programme, 2015, Chamber of Commerce, Auckland
  • National Certificate in Travel and Tourism Level 3, 2011, Best Pacific Institute of Education, Manukau
  • Contact Centre Qualification, 1999, Tolong-Maste, France

Attributes

  • I am a very honest person
  • Hard working
  • Punctual
  • Quick learner
  • Positive

Hobbies and Interests

  • Reading
  • Softball
  • Netball
  • Power Walking
  • Running

References

Referees available on request

Timeline

Restaurant Supervisor

Koru Lounge
03.2008 - 11.2010

Receptionist

Sopadep-Mechanics Garage
05.2005 - 01.2008

Administration Assistant

Post Office Arue
05.2003 - 04.2005

Retail Manager

California
04.2000 - 03.2003

Air Hostess

Air Tahiti Niue
02.1999 - 11.1999

Similar Profiles

CREATE PROFILE
Martha Gresset