Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARTHALENA HEATHER

Auckland,New Zealand

Summary

I am a highly efficient individual who is optimistic, trustworthy and goal-orientated. Able to learn quickly and can adapt to new situations with ease, I work well Independently as well as in a team. I have managed client relationships at a high degree with an approach to customers as being collaborative and professional.

I have a can do attitude and able to raise to any task given. No task is ever to big or small.

Overview

14
14
years of professional experience

Work History

Member Services Administration

Nzx Limited
10.2022 - Current
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
  • Provided exceptional customer service, consistently exceeding expectations and earning positive feedback from members.
  • Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
  • Maintained accurate member records, ensuring timely communication and data-driven decision making.

Accounts Payable and Payroll Officer

Prestige Loos
03.2020 - 09.2022
  • Provided excellent customer service to employees regarding payroll inquiries, fostering positive working relationships across departments.
  • Organized electronic filing systems for invoices and other financial documents which made it easy to retrieve information when needed.
  • Supported month-end closing activities by preparing account reconciliations and adjusting journal entries as needed to ensure accurate reporting results were achieved consistently each month.
  • Increased efficiency in accounts payable processing through regular vendor statement reconciliations, identifying discrepancies early and resolving issues promptly.
  • Managed employee leave balances accurately by tracking accruals and usage consistently throughout each pay period.
  • Calculated deductions and processed payroll for employees.

Senior Accounts Payable Officer

Mediaworks Tv Limited
06.2019 - 04.2020
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Analyzed finances to create detailed forecasting reports using excel.
  • Tracked expenses and income for Mediaworks while organizing and maintaining bank statements by checking accounts.
  • Utilized Green-tree software to analyze, store and record company financial information.
  • Provided outstanding customer service by quickly and professionally handling issues.
  • Managed and updated financial accounts and permanent record for current clients.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Managed efficient and accurate processing of invoices and check requests.
  • Assessed data and information to verify entry, calculation and billing code accuracy.

Accounts Payable Officer

Photo Warehouse
02.2017 - 06.2019
  • Photo Warehouse - Auckland, Auckland Handles all vendor correspondence via phone or email Prepares non-inventory purchase order requisitions.
  • Matching the corresponding purchase orders to incoming invoices with all supporting documentation.
  • Investigates and resolves problems associated with processing of invoices and purchase orders.
  • Prepares batch check runs, wire transfers, and ACH transactions.
  • Assists with monthly status reports, and monthly closings.
  • Reconciles various accounts by identifying errors in posting or omissions by applying appropriate accounting standards.
  • Process remittance information from checks, drafts and wire transfers for invoices provided by vendors, reviewing instructions accompanying items to determine proper disposition and crediting accounts in accordance with standard procedures.
  • Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.
  • Files, maintains, and distributes accounting documents, records and reports.
  • Observed strict confidentiality regulations to ensure that all sensitive data was kept safe.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Automated workflow controls for collections management and credit risk assessment in accordance with SOX guidelines.
  • Input all relevant transactions and supervised properly within accounting system.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Processed payments and applied to customer balances.
  • Set up and updated customer accounts with interactions, payments and personal information.

Legal Assistant

Deirdre Watson - Legal Barrister
10.2016 - 12.2016
  • Organized data.
  • Filing and storage.
  • Assisting co-workers with issues.
  • Reviewing document.
  • Interaction with clients - Customer Service Personal skills.
  • Great communications skills and with people (customer service).
  • Speaks great English.
  • Great with computers.
  • Confident in using excel, word etc.
  • Drafted correspondence and documentation and disseminated materials to appropriate parties.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as West law, and print sources.
  • Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.

Finance Administrator

Fidelity Life Assurance Company
04.2014 - 12.2015
  • Casual/Temp Finance Admin.
  • Organized data.
  • Filing and storage.
  • Assisting co-workers with issues.
  • Software use (excel etc.).
  • Reviewing document.
  • Reconciled accounts and investigated variances.
  • Managed expense tracking and personnel vouchers.
  • Produced reports outlining latest financial information such as expenses, income and outstanding balances.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
  • Oversaw high-volume accounting operations - person team focused on efficient budget administration, AP/AR and other financial management needs.
  • Prepared internal and regulatory financial reports, including balance sheets and income statements.
  • Performed administrative tasks such as record keeping, writing correspondence and gathering materials.

Retail Assistant & Key Holder

Supre
04.2010 - 04.2014
  • Banking duties.
  • Open and closed shop (Key-holder).
  • Customer Focused based - Building relationships and retaining regular customers
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Answered customer questions regarding merchandise and pricing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

Bachelor of Commerce - Double Major in Commercial Law & Management

University Of Auckland
Auckland
4 2016

Bachelor of Arts - Double Major in Sociology &Pacific Studies

University Of Auckland
Auckland
4 2014

Kowhai Intermediate School

Gladstone Primary School

Avatea School
Rarotonga, Cook Islands

Mount Albert Grammar School
Auckland
2009

Skills

  • Microsoft Office proficient
  • Accounts payable and receivable
  • Invoice and payment processing
  • Risk management
  • Customer services
  • Staff leadership and direction
  • Policy evaluation
  • Retail transactions processing
  • Team building
  • Transactions reconciliation
  • Analytical reasoning
  • Performance monitoring
  • Staff management
  • Relationship building and management
  • Client relationship development
  • Customer Relationship Management (CRM)
  • Works well independently

Timeline

Member Services Administration

Nzx Limited
10.2022 - Current

Accounts Payable and Payroll Officer

Prestige Loos
03.2020 - 09.2022

Senior Accounts Payable Officer

Mediaworks Tv Limited
06.2019 - 04.2020

Accounts Payable Officer

Photo Warehouse
02.2017 - 06.2019

Legal Assistant

Deirdre Watson - Legal Barrister
10.2016 - 12.2016

Finance Administrator

Fidelity Life Assurance Company
04.2014 - 12.2015

Retail Assistant & Key Holder

Supre
04.2010 - 04.2014

Bachelor of Commerce - Double Major in Commercial Law & Management

University Of Auckland

Bachelor of Arts - Double Major in Sociology &Pacific Studies

University Of Auckland

Kowhai Intermediate School

Gladstone Primary School

Avatea School

Mount Albert Grammar School

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MARTHALENA HEATHER