Martin George
5/9 Maitland Street, Frankton,Hamilton
Summary
Dependable and organized Service Coordinator with two years of experience supporting clients of healthcare programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Healthcare NZ
09.2021 - Current
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Customer Service Representative
Toro Churro
11.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Business Development Manager
Byjus Learning App
05.2018 - 09.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
Education
Graduate Diploma - Supply Chain And Logistics Management
Waikato Institute of Technology
Hamilton11.2020
BBA - Business Administration And Management
Mahatma Gandhi University
India03.2018
Skills
- Critical thinking and problem solving
- Team work and collaboration
- Professionalism and strong work ethics
- Multi tasking
- Computer proficiency
- Oral and written communication skills
Hobbies
- Photography
- Cooking
- Travelling
Timeline
Service Coordinator
Healthcare NZ
09.2021 - Current
Customer Service Representative
Toro Churro
11.2019 - 11.2020
Business Development Manager
Byjus Learning App
05.2018 - 09.2019
Graduate Diploma - Supply Chain And Logistics Management
Waikato Institute of Technology
BBA - Business Administration And Management
Mahatma Gandhi University
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