Martin Wallis
Napier City
Summary
Dynamic Dispatcher Office Assistant with Go Bus Transport, skilled in scheduling coordination and route planning. Enhanced service efficiency through effective communication and process improvements, leading to a smoother workflow. A strong problem solver dedicated to fostering positive client relationships while ensuring compliance with safety regulations.
Overview
14
14
years of professional experience
Work History
Dispatcher Office Assistant
Go Bus Transport
09.2018 - Current
- Coordinated daily dispatch operations to ensure timely transport services.
- Managed communication between drivers and clients, enhancing service efficiency.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Developed and maintained scheduling systems to improve workforce allocation.
- Trained new team members on operational procedures and software usage.
- Implemented process improvements that increased overall workflow efficiency.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Monitored compliance with safety regulations and company policies consistently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Driver
Go Bus Transport
02.2012 - 09.2018
- Ensured passenger safety and comfort during transit by adhering to traffic regulations and operational protocols.
- Conducted pre-trip inspections to identify vehicle maintenance needs, enhancing reliability and performance.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Education
National Certificate in First Line Management - Transport Industry
Mito
Auckland, NZ04-2020
Skills
- Scheduling coordination
- Strong problem solver
- Filing and data archiving
- Administrative support
- Prioritization
- Route planning
Timeline
Dispatcher Office Assistant
Go Bus Transport
09.2018 - Current
Driver
Go Bus Transport
02.2012 - 09.2018
National Certificate in First Line Management - Transport Industry
Mito
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