Martina MacDonald
Christchurch,CAN
Summary
Enthusiastic, with the ability to build customer relationships while providing excellent service. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Motel Onsite Manager/Housekeeping Cleaner
Bings Motel
Redwoodtown, Blenheim
01.2011 - 06.2014
- Developed and implemented strategies to enhance customer satisfaction.
- Reviewed customer feedback surveys and provided suggestions for improvements.
- Coordinated with other departments to ensure smooth operations.
- Supervised staff, ensured proper training and development of team members.
- Resolved customer complaints in an efficient manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Retail Sales Assistant
Hallensteins
CBD, Blenheim
03.2008 - 03.2010
- Greeted customers and provided excellent customer service.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers with product selection to meet their needs.
- Maintained accurate records of all transactions on the computer system.
- Stocked shelves with merchandise according to company guidelines.
- Answered questions from customers about products and services.
- Helped maintain the security of the store by monitoring suspicious activities.
- Provided assistance to other departments when needed.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Education
Some College (No Degree) - Career Preparation Level 3
Ara Institute of Canterbury
Christchurch, New Zealand, NZSome College (No Degree) - Health And Well Being Level 4
Ara Institute of Canterbury
Christchurch, New Zealand, NZSkills
- Professional demeanor
- Team collaboration
- Staff supervision
- Complaint resolution
- Inventory management
- Attention to detail
- Customer service
- Effective communication
References
References available upon request.
Timeline
Motel Onsite Manager/Housekeeping Cleaner
Bings Motel
01.2011 - 06.2014
Retail Sales Assistant
Hallensteins
03.2008 - 03.2010
Some College (No Degree) - Career Preparation Level 3
Ara Institute of Canterbury
Some College (No Degree) - Health And Well Being Level 4
Ara Institute of Canterbury
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