Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Martina Meiklejohn

Ashburton,NetherIby

Summary

Hardworking and enthusiastic COOK trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

6
6
years of professional experience

Work History

Catering Chef

Martina Melklejohn
12.2023 - 07.2024
  • Cooked for large groups of people and managing various types of food for large events.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Crafted exciting catering options for clients.
  • Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
  • Created catering menu based upon client specifications, event type, dIietary needs, and budget.
  • Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
  • Managed food inventory effectively, reducing waste and minimizing food costs.
  • Streamlined kitchen operations by implementing efficient food preparation and cooking techniques.
  • Increased customer satisfaction by consistently delivering high-quality catering services for various events.I
  • Provided exceptional client service through proactive communication and addressing concerns promptly.
  • Balanced budgets effectively, managing expenses while maintaining the highest standards of service quality.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature, and quantity.
  • Generated repeat business through exceptional customer experiences, showcasing professionalism and attention to detail in every interaction.

Catering Staff Member

TT Holdings Limited
04.2022 - 12.2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Achieved safe food handling practices by following all necessary guidelines and procedures.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Ensured timely food preparation and delivery for seamless event execution.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Store Manager

Pita Pit Ashburton
01.2019 - 03.2022
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Diploma In Business

Aoraki Polytechnic
Ashburton
02-2001

Skills

  • Cleaning practicers
  • Multitasking and organization
  • Kitchen organization
  • Cooking methods
  • Food storage
  • Food preparation
  • Safe food handling
  • Friendly and positive
  • Food presentation
  • Outstanding communication skills
  • Quality assurance
  • Proper equipment usage
  • Hand-eye coordination
  • Inventory management
  • Menu development
  • Food storage protocol
  • Waste reductionb
  • Recipe creation
  • Kitchen equipment operationI"í
  • Portion control
  • Allergy awareness
  • Special diets

Interests

  • Teaching others that need a helping hand with Cooking and baking
  • Volunteer Work
  • Fundraising Events
  • Being with my Grandchildren , spending time with
  • Th them all
  • Baking cakes for others, eg: birthdays,weddings, Ipeople who need help when these occasions arise
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Catering Chef

Martina Melklejohn
12.2023 - 07.2024

Catering Staff Member

TT Holdings Limited
04.2022 - 12.2023

Store Manager

Pita Pit Ashburton
01.2019 - 03.2022

Diploma In Business

Aoraki Polytechnic

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