Martina Molloy
Summary
Dynamic and results-oriented professional with extensive experience in customer service, sales, staff management and property management. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Property Management Administrator
Jeff Tikitau Elite Real Estate
10.2023 - 06.2024
- Managed 5x short term and 9x long term holiday rentals. This involved interviewing potential new tenants, signing new tenants and key handover.
- Coordinated maintenance activities to ensure timely completion and follow up.
- Carried out quarterly inspections and provided reports for owners. Created work orders from reports and organised trades and suppliers as required.
- Improved tenant satisfaction by addressing concerns promptly and effectively.
- Facilitated smooth move-in and move-out processes for tenants; ensured timely turnover of vacant units to minimize rental income loss.
- Welcomed guests on arrival and provided assistance during their stay.
- Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
- Ensured compliance with local laws and regulations through diligent record-keeping and regular inspections.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- General office administration and organisation including meetings, zoom meetings, maintained calendar of events and organised refreshments.
- Streamlined property management processes for increased efficiency and cost savings.
Shift Supervisor/Assistant Restaurant Operations Manager
McDonald's Restaurants
03.2018 - 04.2023
- Responsible for approximately 200 + staff across two restaurants including orientation to their role and completion of required health and safety modules, including appropriate follow up and motivation to achieve store deadlines.
- Designed visual progress reports to motivate staff.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked closely with other managers on duty during particularly busy shifts so everyone was focused on delivering an exceptional experience for each customer.
- Achieved many performance level, leadership and service level certificates while in this role.
Administration, Sales, Customer Service
Euro Plumbing
11.2015 - 02.2018
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of jobs to team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Built relationships with clients through telesales and face to face interaction, resulting in achieving and exceeding sales of installations of gas and hot water solutions.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Boosted revenue generation by upselling additional products or services when appropriate during customer interactions.
Self Employed Florist
Self Employed
01.2013 - 10.2015
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
- Researched latest design trends, colours, and vendor products for use in new pieces.
- Collaborated closely with customers to create unique and original designs for bouquets, wreaths, and gifts.
- Managed social media accounts and promotions
- Provided customers with care directions for flower arrangements.
- Created individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Specialized in bridal floral consultations - design through to installation.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients evolving needs.
- Expanded product offerings based on market trends and client feedback to maintain relevance in the industry.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Education
Glendowie College
Auckland, NZSkills
- Exceptional oral and written communication skills
- Customer service-focused
- Staff Management
- Administrative Support
- Clear Communicator
- Creative and Adaptable
- Relationship Building
- Client and Customer Relations
- Excellent organisational skills
Timeline
Property Management Administrator
Jeff Tikitau Elite Real Estate
10.2023 - 06.2024
Shift Supervisor/Assistant Restaurant Operations Manager
McDonald's Restaurants
03.2018 - 04.2023
Administration, Sales, Customer Service
Euro Plumbing
11.2015 - 02.2018
Self Employed Florist
Self Employed
01.2013 - 10.2015
Glendowie College
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