Maria Theresa Ocangas
Auckland,New Zealand
Summary
Customer-focused retail associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
30
30
years of professional experience
Work History
Retail Sales Consultant
Pascoes The Jewellers
Tauranga, New Zealand
04.2022 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Utilized strong customer service skills to meet and exceed sales goals.
- Processed payments and maintained accurate drawers to meet financial targets.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Worked with off-site locations to find desired items for customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Retail Consultant
JPL Goldmark
Rotorua, New Zealand
10.2019 - 04.2022
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
Shop Floor Assistant (Volunteer)
Salvation Army Family Store
Rotorua, New Zealand
02.2017 - 12.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Room Attendant
Sudima Lakes Hotel
Rotorua, New Zealand
11.2016 - 01.2017
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized supplies for use based on expected customer needs.
- Locked guest rooms after performing housekeeping services and maintained complete security.
Hostel Cleaner
YHA Backpackers
Rotorua, New Zealand
07.2014 - 10.2016
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Responded to emergency cleaning requests to meet client expectations.
- Created inventory checklists and stocked housekeeping carts.
Cleaner
Kuirau Motor Lodge
Rotorua, New Zealand
03.2014 - 07.2014
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Cashiering Assistant
Metropolitan Cebu Water District
Cebu City, Philippines
06.1999 - 02.2000
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Responded to customer questions about products and services.
- Issuing entry tickets and checking for any till discrepancies.
- Completing sales reports.
Stenographer/Clerk
Cebu City Government
Cebu City, Philippines
01.1994 - 01.1996
- Dictation for Council Member.
- Transcribe notes during court proceedings.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Provided information and documents regarding city law and ordinances.
- Organized and maintained documents, files and records.
- Prepare contracts between the city and other private organisations.
- Take meeting minutes.
- Banking
Education
NZ Certificate in Tikanga (Level 3)
Te Wananga O Aotearoa
Rotorua2020
NZ Certificate in Business Administration(Level 3)
Te Wananga O Aotearoa
Rotorua2019
NZ Certificate in Retail (Level 4)
Toi-Ohomai Institute of Technology- Mokoia
Rotorua2019
NZ Certificate in Retail (Level 3)
Toi-Ohomai Institute of Technology- Mokoia
Rotorua2018
Bachelor of Arts - Major in English (Literature)
University of The Visayas
Cebu City, PhilippinesBachelor of Arts - Major in English (Secretarial Studies)
University of San Carlos
Cebu City, PhilippinesSkills
- Friendly, positive attitude
- Good work ethic
- Active listening
- Reliable & trustworthy
- Attention to detail
- Multitasking and prioritization
- Communication
- Organizational skills
- Expertise in sales
- Merchandising
- Point of sale systems
- Customer assistance
- Payment processing
- Product recommendations
- Issue resolution
Hobbies
- Cooking/baking
- Sewing
- Gardening
- Watching movies
- Studying short courses
- Spending time with family
- Exercising
Referees
- Sheree McGregor
Manager, Goldmark Rotorua
0272080638
- Teresa Stout
Manager, Secret Spot Hot Tubs Rotorua
0277386804
- Freda Horomia
Tutor, Te Wananga o Aotearoa, Rotorua
0272965491
Timeline
Retail Sales Consultant
Pascoes The Jewellers
04.2022 - Current
Retail Consultant
JPL Goldmark
10.2019 - 04.2022
Shop Floor Assistant (Volunteer)
Salvation Army Family Store
02.2017 - 12.2019
Room Attendant
Sudima Lakes Hotel
11.2016 - 01.2017
Hostel Cleaner
YHA Backpackers
07.2014 - 10.2016
Cleaner
Kuirau Motor Lodge
03.2014 - 07.2014
Cashiering Assistant
Metropolitan Cebu Water District
06.1999 - 02.2000
Stenographer/Clerk
Cebu City Government
01.1994 - 01.1996
NZ Certificate in Tikanga (Level 3)
Te Wananga O Aotearoa
NZ Certificate in Business Administration(Level 3)
Te Wananga O Aotearoa
NZ Certificate in Retail (Level 4)
Toi-Ohomai Institute of Technology- Mokoia
NZ Certificate in Retail (Level 3)
Toi-Ohomai Institute of Technology- Mokoia
Bachelor of Arts - Major in English (Literature)
University of The Visayas
Bachelor of Arts - Major in English (Secretarial Studies)
University of San Carlos
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