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Hi, I’m
Martin Ryan
Loss Adjuster
Redcliffs ,Christchurch
Judge a man by his questions rather than his answers.
Voltaire
Summary
Adept at claims investigation and fostering strong relationships, excelled in roles at IAG Insurance and other leading companies, enhancing client satisfaction and reducing claim processing times. The technical knowledge and communication skills which was brought to all roles led to significant achievements especially in the insurance related roles which I am currently in and as well as my past roles most especially around complex claim resolutions and project management, demonstrating a commitment to excellence and teamwork. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
12
years of professional experience
1
Language
Work History
IAG Insurance
Loss Adjuster
06.2023 - Current
Job overview
- Provided exceptional customer service during stressful events, demonstrating empathy and understanding towards clients'' concerns.
- Maintained up-to-date knowledge of industry regulations, trends, and emerging issues through continuous professional development courses.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Enhanced client satisfaction with timely communication and updates on claim status.
- Reduced claim processing time by efficiently investigating and analyzing complex insurance claims.
- Negotiated fair settlements, balancing the interests of both policyholders and the insurance company.
- Collaborated with various departments to resolve discrepancies and expedite claim settlements.
- Leveraged strong negotiation skills to achieve mutually agreeable resolutions in disputed claims situations.
- Managed and directed claim settlements from $1,000 up to over $2million in value and supported successful litigations for advanced issues.
Inovo Projects Ltd
Snr Project Manager /Loss Adjuster
05.2022 - 06.2023
Job overview
- Project Managing and Client support through New Zealands EQC On-Sold Program in relation to earthquake claims.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Planned, designed, and scheduled phases for large projects.
1 Constructor Ltd
Snr Construction Project Manager
01.2021 - 06.2022
Job overview
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Held construction progress and regular status meetings with project team.
- Scheduled workforce needs with Managing Director and allocated company resources to meet project requirements.
- Developed and executed pre-construction milestones on project schedule.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Consulted with clients to define objectives and develop scopes.
- Played an integral role in securing new business opportunities through participation in industry events and networking activities.
- Reduced overall project costs through value engineering initiatives and strategic planning efforts.
- Led cross-functional teams to achieve seamless coordination of multiple construction phases.
- Regulated and managed construction plans, materials, budgeting and staff to complete $5.5million project.
Flynn Management Construction Ltd
Snr Construction Site Manager
01.2020 - 01.2021
Job overview
- Reduced costs for multiple projects, optimizing budgets through strategic material sourcing and vendor negotiations.
- Minimized project disruptions due to unforeseen issues with proactive contingency planning efforts.
- Conducted regular site inspections to ensure quality standards were upheld throughout each phase of the construction process while minimizing potential hazards on-site as well as delays in progress timelines.
- Delivered high-quality results, ensuring rigorous adherence to building codes and safety regulations on all sites.
- Managed subcontractors effectively, fostering strong relationships to maintain seamless collaboration throughout the project lifecycle.
- Developed and maintained strong relationships with key stakeholders, including local officials, community leaders, and clients, ensuring smooth project progression and positive reputation management.
- Expedited project completion timelines by coordinating multi-disciplinary teams in a cohesive manner.
- Ensured robust safety protocols were in place on all sites, conducting regular training sessions for staff members to minimize accidents and create a secure working environment.
- Ensured timely acquisition of permits and approvals, navigating complex regulatory environments effectively for smooth project progression.
- Managed procurement activities efficiently, maintaining accurate records of orders placed, deliveries received, and inventory levels for effective cost control measures.
- Enhanced project success rates with thorough risk assessments and proactive mitigation strategies.
- Optimized workforce productivity with targeted training programs tailored to individual skillsets and roles within the team.
- Supervised team of over 60 construction workers to maintain productivity and quality of work.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Managed successful construction of multi-million Euro commercial building projects from concept to completion.
Lissadell Construction Ltd
Snr Construction Site Manager
04.2019 - 02.2020
Job overview
- Conducted regular site inspections to ensure quality standards were upheld throughout each phase of the construction process while minimizing potential hazards on-site as well as delays in progress timelines.
- Managed subcontractors effectively, fostering strong relationships to maintain seamless collaboration throughout the project lifecycle.
- Developed and maintained strong relationships with key stakeholders, including local officials, community leaders, and clients, ensuring smooth project progression and positive reputation management.
- Ensured robust safety protocols were in place on all sites, conducting regular training sessions for staff members to minimize accidents and create a secure working environment.
- Managed procurement activities efficiently, maintaining accurate records of orders placed, deliveries received, and inventory levels for effective cost control measures.
- Collaborated closely with architects and engineers during design and planning phases to ensure seamless integration of construction activities.
- Enhanced project success rates with thorough risk assessments and proactive mitigation strategies.
- Minimized project disruptions due to unforeseen issues with proactive contingency planning efforts.
- Reduced costs for multiple projects, optimizing budgets through strategic material sourcing and vendor negotiations.
- Supervised team of 20 construction workers to maintain productivity and quality of work.
Clonmel Enterprises Ltd
Snr Civil Site Manager
10.2017 - 03.2019
Job overview
- Managed and coordinated projects in value from €2.5 to over €15million.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Coordinated with local building inspectors to verify compliance with all building codes and regulations.
- Managed site development with assistance from civil engineers and complied with city and county ordinances.
Hawkins/IAG PMO - Canterbury Recovery Project
Rebuild Solutions Manager
05.2012 - 10.2017
Job overview
- Management of consultants, main-contractors, sub-contractors, scoping and pricing of repairs/rebuild, liaison with Loss Adjusters, Owners, Claims Handlers, etc. Responsible for construction milestones and review of main contractor HSE provision.
- Managed high caseloads effectively while maintaining quality standards and adhering to strict deadlines.
- Responsible for project management of rebuilding / repairing various commercial and residential assets on behalf of IAG insurance for Repairs / Rebuild Silos. Commercial work include assessing and scoping earthquake repairs to small to medium commercial buildings and applying policy response to the claim.
- Conducted thorough field investigations for accurate assessment of property damages and loss valuations.
- Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
- Provided exceptional customer service during stressful events, demonstrating empathy and understanding towards clients'' concerns.
- Conducted appraisals for complex claims, utilizing expert knowledge in specialized fields to ensure accurate assessments and valuations.
- Developed comprehensive reports detailing claim findings, supporting efficient decision-making processes.
- Maintained up-to-date knowledge of industry regulations, trends, and emerging issues through continuous professional development courses.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Investigated and assessed damage to property and reviewed property damage estimates.
Education
Procore Project Management Certificate Dublin, Ireland
Graduate Certificate from Construction Project Management
10.2020
Professional Development Ltd Dublin, Ireland
PMP Certificate from People, Processes, Business Priorities
01.2012
Skills
- Claims Investigation
- Technical knowledge
- Property valuation
- Damage Assessment
- Policy Interpretation
- Caseload Management
- Claims Processing
- Insurance policy coverage knowledge
- Advanced oral and written communication skills
- Advanced computer skills
- Casualty and property loss
- Team Collaboration
- Relationship Building
- Highly motivated
Work Preference
Work Type
Full TimeContract WorkImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsTeam Building / Company Retreats401k matchPaid time off4-day work weekStock Options / Equity / Profit SharingSoftware
Procore
IAG Claims Management systems
Interests
Carpentry
Modular Construction
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Settled over 250 claims in the last 12 months relating to Storm Gabrielle contributing to the over all teams achievement of reaching a 97% settlement target within 12 months of the major event.
- Maintained a consistent closing ratio of 80% of all open claims within a 2 weeks of receiving to closing it out.
- Achieved many difficult claims through effectively helping the case manager in coming to an amicable settlement with the insured,
Timeline
Loss Adjuster
IAG Insurance
06.2023 - Current
Snr Project Manager /Loss Adjuster
Inovo Projects Ltd
05.2022 - 06.2023
Snr Construction Project Manager
1 Constructor Ltd
01.2021 - 06.2022
Snr Construction Site Manager
Flynn Management Construction Ltd
01.2020 - 01.2021
Snr Construction Site Manager
Lissadell Construction Ltd
04.2019 - 02.2020
Snr Civil Site Manager
Clonmel Enterprises Ltd
10.2017 - 03.2019
Rebuild Solutions Manager
Hawkins/IAG PMO - Canterbury Recovery Project
05.2012 - 10.2017
Procore Project Management Certificate
Graduate Certificate from Construction Project Management
Professional Development Ltd
PMP Certificate from People, Processes, Business Priorities
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