Summary
Overview
Work History
Education
Skills
Reference
Timeline
Receptionist
Mary Cocker

Mary Cocker

Silverdale,AUK

Summary

I am eager to contribute my skills and expertise gained through personal experiences and further training to a prestigious organization. My belief in the value of both my personal and professional journey has instilled in me a strong sense of organization, motivation, and unwavering commitment. I possess the capacity to excel independently and collaboratively within fast-paced and demanding environment.

Overview

15
15
years of professional experience

Work History

Project Coordinator

GameTan
06.2021 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.

Business Owner/Operator

Dipping In Finesse LTD
09.2020 - 09.2022
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Customer Service Representative

Salmat SalesForce (BIG W)
06.2012 - 10.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Graphic Designer

Creative Designs
01.2018 - 01.2020
  • Developed creative design for print materials, brochures, banners, and signs.
  • Developed creative design for print materials, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Employed design fundamentals when selecting typography, composition, layout, and colour in design work.
  • Completed final touches for projects such as images sizes and font selection.

Retail Store Manager

Boom Wear LTD
06.2008 - 10.2010
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Certificate IV - Real Estate (Salesperson)

Open Polytechnic of New Zealand
Lower Hutt, WGN
07.2023

Graduate Certificate - Tourism

Air New Zealand Airline Customer Service Training
Airport Oaks
01.2008

Diploma (Differ) - Business And Information Management

Auckland University of Technology
Auckland, AUK
01.2007

NCEA Level 1 And 2 -

Onehunga High School
Auckland, AUK
12.2006

Skills

  • Team Coordination
  • Public Speaking
  • Schedule Management
  • Assignment and Project Coordination
  • Project Organization
  • Presentation Creation and Delivery
  • Sales and Marketing
  • Project Facilitation
  • Team Meetings
  • Developing Agendas
  • Shift Coverage
  • Information Technology Management
  • Administrative Duties

Reference

Taylor Hegotule  I   Accountant  I   021 750 556    I   taylor@ibtsolutions.co.nz


Luella Linaker     I   Trust CEO     I   021 078 9024  I   luella.linaker@gmail.com


Hatu Tiakia         I   Church Leader   I   021 450 523   I   TiakiaHa@ChurchofJesusChrist.org

Timeline

Project Coordinator

GameTan
06.2021 - Current

Business Owner/Operator

Dipping In Finesse LTD
09.2020 - 09.2022

Graphic Designer

Creative Designs
01.2018 - 01.2020

Customer Service Representative

Salmat SalesForce (BIG W)
06.2012 - 10.2012

Retail Store Manager

Boom Wear LTD
06.2008 - 10.2010

Certificate IV - Real Estate (Salesperson)

Open Polytechnic of New Zealand

Graduate Certificate - Tourism

Air New Zealand Airline Customer Service Training

Diploma (Differ) - Business And Information Management

Auckland University of Technology

NCEA Level 1 And 2 -

Onehunga High School

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Mary Cocker