MARY CROSS
Brisbane,QLD
Summary
After an extensive career working as a Warehouse, Dispatch Coordinator and Logistics Administrator working within fast-paced and high-risk environments, I pride myself on ensuring strict adherence to OH&S regulations and drive success to consistently achieve KPI objectives. I am now seeking a new and challenging role where my experience can contribute to the success of your business.
Professional logistics professional prepared for this role. Skilled in coordinating, scheduling, and optimizing routes for efficiency. Strong focus on team collaboration and achieving results. Flexible, reliable, and adept with changing needs. Proficient in communication, problem-solving, and multitasking.
Overview
12
12
years of professional experience
Work History
Dispatch Coordinator
Bidfood
09.2021 - 11.2024
- Conduct warehouse operations including stock takes, implementing stock rotation, quality checks, audits, receiving, labelling, storing incoming goods and efficiently overseeing pick and pack processes for clients managing orders utilising real-time software
- Oversee the day-to-day dispatch operations including scheduling and prioritising deliveries, optimising routes utilising GPS technology and maintaining meticulous records of all shipments along with following all company policies, safety procedures and legislations
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Responsible for assisting in warehouse operations including preparing orders, cutting plastics, labelling, receiving and dispatching goods, coordinating with delivery drivers, picking and packing orders, ensuring always utilising safe manual handling techniques when lifting up to 25+KG
- Maintain stock requisition transactions including inputting inventory into SAP along with managing accounts, Adhoc, purchase orders, work orders and monitoring incoming stock, stock rotation, monthly stock takes utilising RF scanners, checking returned goods and freights, credits and monthly reporting
- Perform general clean-up around the warehouse including removing and replacing tools and equipment, disposing of waste and recyclables in designated containers ensuring hazard-free zones wearing the correct P.P.E for the task including hi-vis, hard hats and steel cap boots
- Conducting pre-start inspections on LVs and equipment before operating checking tyre pressure, oil levels, tyres, gas cylinders and cab ensuring all equipment was sin good working order and notifying any issues directly to management
- Attended and contributed to daily pre-start and regular toolbox meetings demonstrating a good understanding of the site OH&S policies and procedures including JHA's, SOP's, reporting all issues immediately and promoting an environment that is LTI-free
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Logistics Customer Solutions Administrator
Dunamis Haulage
03.2019 - 08.2021
- Overseeing daily operations of the logistics department including supervising employees, delegating daily tasks, processing contractor orders and billings, coordinating truck deliveries, planning and scheduling project works along with organising all materials, contractors and ensuring that all KPI objectives are completed
- Responsible for all customer service tasks including being the first point of contact for customers via phone and emails, ensuring excellent communication skills when resolving issues and responding to enquiries, accurate data processing and entries when processing sale transactions
- Responsible for quality control and organisation of all stock including performing stock takes, distributing and stocking goods in appropriate locations, ordering all equipment, supplies and checking that stock matches consignment notices when orders come in alongside monitoring dangerous goods of freight, ensuring all drivers have appropriate documentation for transport
- Maintain all official records, including record keeping, invoices and shipping documents, inventory records and process receipts for the company's warehouse alongside utilising RF scanners and warehousing systems to process and close out orders utilising SAP systems ensuring all paperwork was completed correctly and submitted on time, minimising delays and compliance risks
- Liaise with key stakeholders including customs, shipping and transport agents, supervisors, suppliers and government departments to allocate/ close out orders to ensure that all works are completed within allocated budgets, timeframes and the scope of work
- Safely undertaking physical manual labour-intensive tasks including lifting 30+KG, following the correct manual handling techniques whilst moving materials and tools throughout the warehouse and loading and unloading equipment onto light vehicles
- Safely operate LVs to and from work sites, adhere to traffic rules, conduct daily prestart inspections, check fluid levels, tyre pressure, lights, brakes, fuel levels and report any defects
- Maintain strict compliance with OH&S rules and regulations including JHA's, SOP'S, risk assessments, prestart and toolbox meetings, hazard identification and reporting, and promoting a safe working environment that is LTI-free
Support Worker
Life Charitable Trust
11.2019 - 03.2020
Procurement and Inventory
Rouse Motorcycles
05.2017 - 11.2019
Central Customer Service Officer
Kiwibank Whangarei
07.2012 - 05.2017
Skills
- Warehouse Organization
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Shipping and receiving
- Heavy Lifting
- Pallet Jack Operation
- Workplace Cleanliness
- Warehouse Safety
- Order Picking
- Safety Protocols
- Shipment Receiving
- Equipment Maintenance
- Storage procedures
References
- Calvin Squire, Operations Assistant Manager, Bidfood NZ, +64 2 164 7093, calvin.squire@bidfood.co.nz
- Mark Dallas, Operations Manager and Assistant General Manager, Bidfood NZ, +64 210 273 0148, mark.dallas@bidfood.co.nz
- Joe Marshall, Manager, Dunamis Haulage, +64 2 136 1560, admin@dunamishaulage.co.nz
Licencesandexperience
- C Class Driver's Licence
- LF Forklift
- Standard 11
- White Card
- Police Clearance
- RSA
- Safe Food Handling
- Experienced operating: Crown Reach and Gas-Powered Forklifts
- IT Skills - Microsoft Office, Word, Excel, Outlook, SAP, Orion, Real-Time and Apple Software
Timeline
Dispatch Coordinator
Bidfood
09.2021 - 11.2024
Support Worker
Life Charitable Trust
11.2019 - 03.2020
Logistics Customer Solutions Administrator
Dunamis Haulage
03.2019 - 08.2021
Procurement and Inventory
Rouse Motorcycles
05.2017 - 11.2019
Central Customer Service Officer
Kiwibank Whangarei
07.2012 - 05.2017
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