Mary Hill

• Resolve complaints while maintaining positive customer environment.
• Managed day-to-day operations to drive quality, standards, and meet customer expectations.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Addressed concerns and resolved all issues to satisfaction.
• Generated financial and operational reports to assist management with business strategy.

• Managing 35 Staff and 16 Contractors
• Facilitated weekly meetings with management staff
• Managed the filing, storage, and security of documents
• Answered customer queries/concerns
• Developed a full ‘Standard Operating Procedures' for the company
• Interviewed potential new employees and made employment decisions
• Assembled employment contracts and conducted orientations for all new staff members
• Prepared site specific safety plans (SSSP)
• Accounts Payable and Receivable:
• Maintained accounts payable
• Allocated credits and contacted suppliers about any account queries
• Invoiced all accounts receivable and ensured they were paid on time
• Prepared weekly reports of accounts
• Ensured outstanding accounts receivable were paid
• Maintained and updated the information in Xero
• Supported staff members on streamlining systems
• General Administration:
• Organised and oversaw general office equipment repairs and maintenance
• Sourced suppliers and competitive pricing for all general office supplies
• Maintained and updated documents, resources, data entry and stored documents correctly

May 2007 Jinja Café

- Mar 2009 Owner/Front of House

• Served and built relationships with customers

• Managed all cashflow, including cashbooks, GST, wages staff and recruitment

• Promoted the café and its own range of gluten free products in the local area, to café customers and to wholesale customers

• Actively involved in recruiting new wholesale customers and promoted the catering services

• Put together realistic budgets based upon costs and fees for successfully operating business.

Achievements:

• Changed the business focus and introduced gluten free products, wholesale customers and catering services

• Secured new business in the South Island region
• Increased revenue from new and existing clients
• Negotiated contracts for potential business and re-negotiated existing contracts
• Maintained a current knowledge of the market and shared this with staff and customers
• Exposed any risks to minimize possible concerns
• Achievements:
• Recognised and awarded for growing a portfolio to a substantial level with an increase in new business and revenue in the first year of sales