Mary Murray
Auckland,AUK
Summary
Proven Administrative Assistant at The PoolHouse NZ Ltd, adept in customer-focused solutions and strategic organization. Excelled in enhancing operational efficiency and client satisfaction through exceptional service and meticulous attention to detail. Skilled in database management and problem-solving, fostering strong professional relationships and adapting swiftly to new challenges.
Experienced customer services representative with over 4 years in retail and trade roles. Excellent reputation for resolving problems and improving customer satisfaction. Polite engaging manner with excellent verbal and written communication skills. Well presented with a friendly and kind demeanor, I find confidence in building relationships with a range of personalities. I am well organized and work well within a team and efficiently under pressure. I have a quick and alert mind with the ability to adapt to suit the task at hand. Enthusiastic personality eager to contribute to team success through hard work maintaining high attention to detail. Clear understanding of customer service, training and developing a variety of skills showing my motivation to learn, grow and excel in any industry.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
The PoolHouse NZ Ltd
Henderson
03.2022 - Current
- Customer order processing, dispatching, and location (i.e., ordering the required items for clients via the Vend or supplier system, organizing delivery dates and locations to client sites or the display center).
- Internal staff order processing, dispatching, and location (i.e., order the required items for the internal staff member, pipes, fittings, stationery, and condiments, organizing delivery to sites or the display center).
- Answering inbound calls and emails, assisting as required, or redirecting to the required departments.
- Entering client information into databases, allocating it to appropriate consultants, and keeping internal databases updated with new leads and inquiries.
- Creating client warranty certificates using the supplier database system for internal and external clients (i.e., distributor clients), storing the information for future reference.
- Lodging client warranty claims with the supplier, ensuring correct processes are followed, and all information required is gathered before lodgment, storing client information in an internal database for future reference.
- Assisting internal staff members with inquiries (i.e., creating production reports, creating spreadsheets as required, updating client databases, revising client contracts, and updating the internal database system, assisting the shop department with retail clients).
- Creating systems (spreadsheets) to keep clients' orders organized and easily accessible, and to report updates to internal staff or clients regarding their outstanding orders.
- Sending monthly client details to suppliers, as required for supplier invoicing.
- Lodge bookings with suppliers and confirm dates as required (i.e., temporary fencing suppliers, council inspection bookings).
- Creating files for internal staff members, printing the correct information, and delivering it to the site, or arranging for internal staff collections.
- Keeping internal vehicle warranties updated in internal databases, and advising accounts of vehicle renewals.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Customer Service Cashier , Trade Counter Assistant
Mitre10 Mega Henderson
Henderson, Auckland
05.2017 - 03.2022
- All aspects of customer service, customer inquiries, and complaint resolutions.
- Picking, packing, processing, and distributing online deliveries.
- Use of the POS system.
- Processing card and cash transactions, and issuing receipts.
- Answering or redirecting call inquiries regarding timber products.
- Maintaining rapport with regular and DIY customers.
- Evaluating account and service history to mitigate potential issues.
- Processing transactions, including cheque, cash, credit purchases, and refunds.
- Management of Trade Counter.
- Rostered for a variety of shifts, including nights, weekends, and holiday shifts.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service by helping customers locate items they were looking for.
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
Education
CUSTOMER SERVICE & SALES SUPPORT - Service IQ, NZQA NZQA Level 2
Mitre 10 Mega Henderson
01.2019
CERTIFICATE IN COMPUTING - NZQA
Te Wananga O Aotearoa
01-2015
NATIONAL CERTIFICATE IN COMPUTING - NZQA Level 3
Te Wananga O Aotearoa
01-2015
NATIONAL CERTIFICATE IN COMPUTING - NZQA Level 2
Te Wananga O Aotearoa, NZQA
01-2015
Skills
- Compassionate
- Extremely customer-focused
- Great attention to detail and accuracy
- Strategic forward thinker
- Excellent rapport building
- Exceptional customer service
- Efficient problem solver
- Liaison with management
- Friendly and approachable nature
- Well-organized
- Effective and engaging communicator
- Focused on Building Strong Professional Relationships
- Work well under pressure
- Quick learner of new systems
- Adaptable to change
References -Manager Customer services/Checkouts/Trade Counter
- Salome Tauaho-Ioapo (021) 042 2590
Reference - The PoolHouse NZ LTD Administrator
- Meena Patel 027 810 3131
Manager - Aqua Technics Pool & Spa
- Sue Stevens 027 4921 949
Timeline
Administrative Assistant
The PoolHouse NZ Ltd
03.2022 - Current
Customer Service Cashier , Trade Counter Assistant
Mitre10 Mega Henderson
05.2017 - 03.2022
CUSTOMER SERVICE & SALES SUPPORT - Service IQ, NZQA NZQA Level 2
Mitre 10 Mega Henderson
CERTIFICATE IN COMPUTING - NZQA
Te Wananga O Aotearoa
NATIONAL CERTIFICATE IN COMPUTING - NZQA Level 3
Te Wananga O Aotearoa
NATIONAL CERTIFICATE IN COMPUTING - NZQA Level 2
Te Wananga O Aotearoa, NZQA
Similar Profiles
Amanda CollinsonAmanda Collinson
Manager, Property and Workspace Solutions at Entain NZ/AU and TAB NZManager, Property and Workspace Solutions at Entain NZ/AU and TAB NZ
Amandeep SinghAmandeep Singh
Customer Service Champion at One NZ (Vodafone NZ)Customer Service Champion at One NZ (Vodafone NZ)
Safwan Aamad MalikSafwan Aamad Malik
Customer Champion Consultant and Enablement Coach at ONE NZ (Formerly Vodafone NZ)Customer Champion Consultant and Enablement Coach at ONE NZ (Formerly Vodafone NZ)