Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Smith

Fox River, Buller,Punakaiki

Summary

I am passionate about serving customers well while exceeding customer expectations and maintaining poise and a sense of humour. Strong history of exceptional service.

I am organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Bartender

Thirsty Acres Ltd
03.2023 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Director/Manager Director

BNS Design & Print Ltd
01.1993 - 01.2019
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed company budgets, ensuring financial stability and long-term profitability.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Trinity College
Brisbane
11.1985

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing Personality
  • Customer service expertise
  • Payment Processing
  • Cash Register Operation
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional Appearance
  • Team training and development
  • Salesmanship
  • Sales expertise
  • Staff Management
  • Changing beer kegs
  • Basic accounting
  • Food Preparation
  • Group reservations management
  • Fast Learner
  • Honest and Dependable
  • Teamwork and Professionalism
  • Hospitality and Guest Service

Timeline

Bartender

Thirsty Acres Ltd
03.2023 - 02.2024

Director/Manager Director

BNS Design & Print Ltd
01.1993 - 01.2019

High School Diploma -

Trinity College

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Mary Smith