Summary
Overview
Work History
Education
Skills
Timeline
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Mary Tahmasebi

Mary Tahmasebi

Summary

Highly organized and detail-oriented corporate conference assistant with a strong background in event planning and management. Skilled in coordinating logistics, liaising with clients and vendors, and ensuring smooth execution of corporate conferences. Excellent communication and problem-solving skills, with the ability to multitask effectively in fast-paced environments. Proven track record of delivering exceptional customer service and exceeding client expectations. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion, and marketing. Adept at problem-solving.

Competent conference and event manager with proven ability to develop creative, effective, and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection, and catering.

Overview

5
5
years of professional experience

Work History

Conference Manager

Best Western Hotel
08.2021 - Current
  • Planned and executed corporate conferences, including venue selection, budgeting, and contract negotiation.
  • Coordinated logistics such as travel arrangements, accommodation, transportation, and catering for conference attendees.
  • Managed registration processes, including online registration systems and on-site registration desks.
  • Communicated with clients to understand their requirements and provided regular updates on conference progress.
  • Collaborated with cross-functional teams to ensure seamless coordination of conference activities.
  • Handled inquiries and provided exceptional customer service to conference attendees, addressing any concerns or issues.
  • Prepared and distributed conference materials, including agendas, itineraries, and name badges.
  • Assisted with audiovisual setup, including coordinating with technicians and troubleshooting any technical issues during conferences.
  • Conducted post-conference evaluations and collected feedback to identify areas of improvement for future events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Monitored and controlled event expenditures to meet budgets.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Developed creative themes for events and created related activities to engage attendees.
  • Managed over 30 customer calls and emails per day.
  • Increased event sales by %12.
  • Trained and supervised event staff to complete tasks on time

Front Office Manager

Knights Inn Hotel
08.2019 - 08.2021
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Delivered performance reviews, recommending additional training or advancements.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored customer service trends and provided insights to the management team for further improvement.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules, and monitored performance.
  • Managed over 30 customer calls and emails per day.

Conference Coordinator

Allenby Park Hotel
09.2018 - 08.2019
  • Assisted in planning and coordination of various events, including corporate conferences, trade shows, and seminars.
  • Conducted research on potential venues, vendors, and suppliers to ensure the best possible options for events.
  • Assisted with budget management, tracking expenses, and ensuring cost-effective event execution.
  • Coordinated with internal and external stakeholders to gather event requirements and ensure seamless communication.
  • Supported on-site event management, including setup, registration, and troubleshooting any issues that arose.
  • Assisted with event promotion and marketing efforts, including social media management and content creation.
  • Coordinated florists, photographers, and musicians for events.
  • Performed event coordination for corporate meetings and gatherings.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Arranged availability of audio-visual equipment, transportation, and displays for various types of events.
  • Communicated with catering, lighting and sound companies to obtain price quotes.

Education

Bachelor of Science - Interior Design

Auckland University of Technology
Auckland, NZ
2008

Skills

  • Event planning and coordination
  • Logistics management
  • Budgeting and financial management
  • Client relationship management
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Problem-solving and decision-making
  • Time management and multitasking
  • Proficient in Microsoft Office Suite and event management software
  • Food Service Oversight
  • Microsoft Office
  • Event Staffing
  • Client Satisfaction
  • Client Meetings
  • Creativity and Adaptability

Timeline

Conference Manager

Best Western Hotel
08.2021 - Current

Front Office Manager

Knights Inn Hotel
08.2019 - 08.2021

Conference Coordinator

Allenby Park Hotel
09.2018 - 08.2019

Bachelor of Science - Interior Design

Auckland University of Technology

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Mary Tahmasebi