Mary Taratu
Mount Wellington
Summary
I am a very personable and proactive individual with strong leadership and organizational skills, ready to excel in supervisory capacity with my comprehensive knowledge of customer service best practices and effective team management, i ensure smooth operations and high customer satisfaction. Dedicated to enhancing operational efficiency and creating positive work environment for all.
Overview
9
9
years of professional experience
Work History
Duty Manager Supervisor
Epicure Catering
05.2021 - 11.2024
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to management and staff.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
Call Center Representative
Power Shop
04.2020 - 03.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Supervisor
KFC Restaurant
02.2016 - 11.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Retail Level 3 And 4 - Managers Certificate
New Zealand Academy Management
Otahuhu, AUK09.2015
Skills
- Customer service focus
- Operational efficiency
- Policy enforcement
- Employee engagement
- Decision-making capacity
- Customer service
- Goal oriented
- Training and mentoring
- Team building
- Safety protocols
- Employee motivation
- Conflict resolution
- Operations management
- Staff management
- Task delegation
- Public speaking
Timeline
Duty Manager Supervisor
Epicure Catering
05.2021 - 11.2024
Call Center Representative
Power Shop
04.2020 - 03.2021
Supervisor
KFC Restaurant
02.2016 - 11.2019
Retail Level 3 And 4 - Managers Certificate
New Zealand Academy Management
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