Mary Vaivelata
Flaxmere,Hastings
Summary
Professional Summary
Motivated, reliable, and hardworking individual with strong customer service and communication skills. I am committed to delivering excellent service, working effectively as part of a team, and maintaining a positive attitude in every role. I learn quickly, adapt well to new environments, and enjoy taking on new challenges. I am dedicated to continuous personal and professional growth and am seeking an opportunity where I can contribute positively while building a long-term career. Known for my honesty, strong work ethic, and willingness to go the extra mile, I am eager to become a valuable member of any team.
Overview
1
1
Language
6
6
Certifications
9
9
years of professional experience
Work History
Team Leader
Pak n Save
Hastings, Hawke’s Bay
03.2026 - 07.2026
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and organized stock for optimal display and accessibility.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
Logistics Assistant
Sky City
Ackland CBD
10.2025 - 02.2026
- Managed logistics operations to ensure efficient supply chain processes.
- Oversaw inventory management to maintain accurate stock levels and flow.
- Developed relationships with vendors to enhance procurement strategies.
- Trained team members on best practices for logistics and safety protocols.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
Meat Processor
Fletcher International
Narrikup Albany, Western Australia
08.2023 - 06.2024
- Operated cutting tools for meat processing and preparation.
- Maintained cleanliness and organization of workstations and equipment.
- Monitored meat quality during processing to ensure standards were met.
Property Consultant
Raywhite
Albany, Perth
07.2023 - 08.2023
- Managed office operations and ensured smooth workflow within real estate team.
- Coordinated communication between clients and agents to enhance service delivery.
- Managed client relationships to ensure satisfaction and trust.
Post Office Assistant
Australia Post
Carnarvon, Western Australia
02.2023 - 06.2023
- Processed incoming and outgoing mail efficiently for timely delivery.
- Assisted customers with inquiries about postal services and packages.
- Maintained accurate records of parcel tracking and customer transactions.
Personal Banker
ANZ Bank
Carnarvon, Perth
01.2020 - 02.2023
- Provided exceptional customer service to enhance client relationships and satisfaction.
- Assisted clients with account inquiries and transactions efficiently and accurately.
- Educated customers on banking products to meet their financial needs effectively.
- Conducted financial assessments to recommend suitable banking solutions for clients.
- Collaborated with team members to streamline operations and improve service delivery.
- Maintained up-to-date knowledge of industry trends and bank policies for informed guidance.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
Assistant Store Manager
Caltex
Carnarvon, Western Australia
12.2017 - 12.2019
- Managed daily operations to ensure smooth store functionality.
- Trained and supervised staff on customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Implemented health and safety protocols for staff and customers.
- Coordinated promotional activities to enhance customer engagement.
- Resolved customer complaints effectively and efficiently.
- Resolved customer complaints promptly and professionally.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Monitored stock levels regularly to avoid out-of-stock situations.
Education
Diploma - Tourism And Travel Management
Metropolitan TAFE WA
Perth City11-2017
College -
Sacred Heart College
Napier City, NZ12-2016
Skills
- Team management
- Customer service
- Relationship building
- Effective communication
- Time management
- Adaptability
- Quality improvement
- Performance improvement
- Cash handling
- Goal setting
- Team motivation
Languages
Tonga
Full Professional
Certification
Full NZ Drivers Licence
Timeline
Team Leader
Pak n Save
03.2026 - 07.2026
Logistics Assistant
Sky City
10.2025 - 02.2026
Meat Processor
Fletcher International
08.2023 - 06.2024
Property Consultant
Raywhite
07.2023 - 08.2023
Post Office Assistant
Australia Post
02.2023 - 06.2023
Personal Banker
ANZ Bank
01.2020 - 02.2023
Assistant Store Manager
Caltex
12.2017 - 12.2019
Diploma - Tourism And Travel Management
Metropolitan TAFE WA
College -
Sacred Heart College