Maryam Ghouzivand
Whangarei,NTL
Summary
I have been employed full-time at The Whangarei District Council as a Systems Analyst-Application Support since 2023. As a Software Computer Engineer, I bring over 10 years of successful experience in various roles, including IT, administration, teaching, and management, spanning diverse multicultural companies. I am consistently recognized for my excellence in performance and customer service, which has contributed to the success of my positions. My strengths lie in IT technical support and administration, bolstered by my prior experience working with different councils and a deep understanding of council systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Systems Analyst-Application Support
Whangarei District Council
Whangarei, Whangarei
01.2024 - Current
- Resolved escalated issues from help desk personnel related to system functionality.
- Tested, maintained and monitored Applications and systems.
- Used computer in analysis and solution of business problems.
- Researched and evaluated technology solutions and presented recommendations for improved system operations.
- Trained staff and users to work with new systems and applications.
- Troubleshot and resolved problems with programs and systems.
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Provided support for end users in troubleshooting system issues.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
Digital Services Support Specialist
Kaipara District Council
Dargaville, NTL
11.2019 - 01.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Identified issues, analyzed information and provided solutions to problems
- Oversaw daily operations to ensure high levels of productivity
- Resolved problems, improved operations and provided exceptional service
- Served customers and followed outlined steps of service
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used Microsoft Word, Excel and other software tools to create documents and other communications
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Led projects and analyzed data to identify opportunities for improvement
- Created plans and communicated deadlines to ensure projects were completed on time
- Demonstrated respect, friendliness and willingness to help wherever needed
- Magiq administrator and looking after PO's, O364 administrator, AD administrator and many more.
Office Administrator
English Language Partners New Zealand
Whangarei Heads, NTL
09.2017 - 11.2019
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Interacted with customers by phone, email or in-person to provide information
- Tracking and Coordinating of learning processing
- Assist with data base entry (including resource database) to ensure our resources are accurate and up to date
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- File paper resources and ensure all records are maintained in established system
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Photographer Assistance
Lisa Device Photography
Whangarei, NTL
02.2016 - 11.2018
- Worked flexible hours; night, weekend, and holiday shifts
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Selected and adjusted subjects, equipment, and lighting to achieve desired effects.
- Maintaining orders, Pack and delivery photos, Performed advanced computer processing of images for assignments
- Provided high quality results in a timely manner.
Account Officer and IT Support
Saba Steel Persian Goulf
Tehran, Iran
09.2013 - 10.2014
- Coordinating finance department
- Provided extensive clerical and administrative support to department staff
- Assisting manager performed complex general accounting functions
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Assisting manager with Created periodic reports comparing budgeted costs to actual costs.
- Ensured timely payment of invoices while maintaining appropriate documentation.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
IT Support Engineer
Pardis Commercial Group
Tehran, Iran
05.2013 - 09.2013
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Organized and created shooting schedules for project team
- Monitored systems in operation and input commands to troubleshoot areas
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Supervising the progress of projects from production to postproduction.
Trainer of Computer and Private Institute Manager
Nik Institution Computer
Kermanshah, Iran
05.2005 - 05.2013
- Microsoft office product(Word, Excel, Access, PowerPoint)
- Visio
- Windows and Internet
- TCP/IP
- C and C++
- Visual basic
- Information technology
- Managing private institute.
Education
Bachelor of Science: Computer Software Engineer -
Azad University of Tuyserkan
07.2004
High School Diploma -
Motahari Girls' High School
07.1999
Skills
- Customer Support
- Technical Documentation
- Application Support
- Good planning and organizational skills, and ability to priorities and meet deadlines
- Office 365 Administrator
- SharePoint Administrator
- TechnologyOne Administrator
- AlphaOne Administrator
- Management Skills
- Active Directory
- Azure active directory
- EScribe Administrator
- Service Desk
- Magiq Administrator
Certification
- 2007 - 2010 Iran Technical & Professional Organization (equivalent to Polytech) Certified in Advance Computer Technology(Windows and Internet)
- Certified in Visual Basic Instructor
- Certified in Microsoft office(Word,Excel, Access, PowerPoint, outlook and Internet)
- Certified Management of Private institution
- Certified TCP/IP Network
- 2013 Industrial Management organization Accounting Tehran, Iran Accounting
- 2013 Information Knowledge Tehran, Iran Transfer Information
- 2016 English Language partner NZ Professional Speaking with Distinction
- 2017 Whangarei Red Cross First Aid course certificate
- 2019 English Language Partner Certificate in ESOL Home Tutoring
- 2021 English Language Partner NZ English for Employee English Language Partners New Zealand
Accomplishments
- Managing Daily ticket and keep tracking of staff needs and issues and reducing the number of open tickets.
- Achieved helping staff to be able to work from home less than 3days during pandemic 2020.
- Being a part of Harmon-ie deployment and MFA
- Looking after all Purchas orders
- Achieved changing Roaming profile to local by completing 190 users in less than 3weeks with accuracy and efficiency.
- Replacing over 50 per of monitors with new HP monitors in the Dargaville office keep updating our excel sheet.
- Nominated for displaying the value of Mahi Tahi,Mana,Mahia te mahi 2020 at KDC
- Reworded for living the values of Mahia te Mahi,Make it happen and respect on July 2021
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of five in the development of accounting software at the Pardis commercial group(Teharan-Iran) 2013.
- Supervised team of 6 staff members at Nik instituton Computer and nominated as a best private institute 2012.
- Nominated for a best performance in teaching with highest number of students who passed their exam with ditinction 2010 and 2011.
Additional Information
I am a very active and friendly person who loves outdoor activities and sports. In my free time, I enjoy cooking and gardening. I have a collection of cooking recipes and Hoya plants. Additionally, I volunteer at the English language partner where I assisted a student from Korea for 6 months, helping him settle in Whangarei, improve his English, and understand Kiwi cultures.
Timeline
Systems Analyst-Application Support
Whangarei District Council
01.2024 - Current
Digital Services Support Specialist
Kaipara District Council
11.2019 - 01.2023
Office Administrator
English Language Partners New Zealand
09.2017 - 11.2019
Photographer Assistance
Lisa Device Photography
02.2016 - 11.2018
Account Officer and IT Support
Saba Steel Persian Goulf
09.2013 - 10.2014
IT Support Engineer
Pardis Commercial Group
05.2013 - 09.2013
Trainer of Computer and Private Institute Manager
Nik Institution Computer
05.2005 - 05.2013
Bachelor of Science: Computer Software Engineer -
Azad University of Tuyserkan
High School Diploma -
Motahari Girls' High School
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