MARYAM REZAIE
NZ Citizen ◆,Auckand, New Zealand
Summary
A highly motivated individual who is committed and goal driven, currently pursuing a position where I can use my problem-solving skills, creativity, leadership and logical thinking to make meaningful impact in an organisation. With a robust academic background in Computer Science and IT Management, alongside a professional background working in customer service, I have a huge passion for technology and love working in a team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
The Warehouse Lunn Ave.
09.2021 - Current
- Resolved complex customer issues efficiently, demonstrating empathy, clear communication, and attention to detail.
- Supervised and mentored 3 team members, improving team productivity and service consistency.
- Managed high-volume transactions while ensuring positive experiences for diverse customers under pressure.
Women in Computer Science Secretary
University of Auckland
02.2024 - 11.2024
- Coordinated club operations by managing communications, documenting meetings, and organising events, ensuring effective teamwork and club engagement.
Leader of Academic Council
Selwyn College
- Organised weekly meetings for students, providing support to students with homework and coursework, and delivering weekly updates to teachers.
COMPSCI 210 class rep
University of Auckland
02.2024 - 06.2024
- Advocated for over 150 students, gathering and communicating feedback between faculty and peers.
- Initiated a student communication platform, showcasing initiative, digital fluency, and leadership.
Education
Bachelor of Science - Computer Science & IT Management
UOA
11-2025
High School -
Selwyn College
12-2021
Technical + Soft Skills
TECHNICAL SKILLS
- Programming Languages: Python, Java, C#, SQL.
- Data Analytics & Visualisation: Power BI, Tableau, Jupyter Notebooks.
- Web Technologies: HTML, CSS.
- Database Tools: Azure Data Studio.
- Enterprise & ERP Systems: SAP S/4HANA, SAP Solution Manager, Signavio Business Process Tools: BPM, SAP Solution Map Composer.
SOFT SKILLS
- Clear and professional communication.
- Team collaboration and leadership.
- Critical thinking and problem solving.
- Adaptability and learning agility.
- Time management and organisation.
- Emotional intelligence and resilience.
- Initiative and ownership of work.
Certification
PwC Switzerland Power BI Job Simulation on Forage - December 2023
- Completed a job simulation where I strengthened my PowerBI skills to better understand clients and their data visualisation needs.
- Demonstrated expertise in data visualisation through the creation of Power BI dashboards that effectively conveyed KPIs, showcasing the ability to respond to client requests with well-designed solutions.
- Strong communication skills reflected in the concise and informative email communication with engagement partners, delivering valuable insights and actionable suggestions based on data analysis.
Microsoft certified: Azure AI Fundamentals.
Accomplishments
- Certificate of Distinction in COMPSCI 230, COMPSCI 345 and STATS 150, UOA.
- Overall A grade in COMPSCI 345, 230, 215, 220, 130, 111, 110, BUSS 114, 115, ECON 151, PHIL 105, MATHS 102 at UOA.
- NCEA level 3 excellence subject endorsement in Statistics, Economics, Biology, Chemistry and History,
- NCEA level 3 class award for Statistics and Economics.
- NCEA level 1, 2, 3, Excellence Endorsement.
- NCEA level 2 excellence subject endorsement in Mathematics, Biology, History and Economics.
- NCEA level 2 class award in Economics and Biology.
Timeline
Women in Computer Science Secretary
University of Auckland
02.2024 - 11.2024
COMPSCI 210 class rep
University of Auckland
02.2024 - 06.2024
Customer Service
The Warehouse Lunn Ave.
09.2021 - Current
Leader of Academic Council
Selwyn College
Bachelor of Science - Computer Science & IT Management
UOA
High School -
Selwyn College
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