Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryama Ahmed

Auckland

Summary

As a Business student majoring in Human Resource with minor International business , I am passionate about fostering positive work environments and supporting employee development, with two years of hands-experience in the design industry I enhanced team productivity through effective communication and developed training materials that accelerated onboarding. My strong attention to detail and exceptional customer services skills improved satisfaction scores, while my ability to foster collaboration led to a more cohesive work environment. I am eager to leverage my academic knowledge of HR practice and international business in an internship role, while further enhancing my skills in business operations and contributing to develop of effective workforce strategies.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Zanzibar LTD
02.2022 - 05.2024


  • Provided high-quality customer service in a fast-paced environment, maintaining a positive and friendly atmosphere for all customers.
  • Demonstrated respect, friendly and willingness to help whenever needed.
  • Trained and mentored new staff on customer services standards and operational procdures tomaintain consistent services quialty.
  • Handled customer inquires, complaints and feedback ensuring effective resolution and maintaining high levels of satisfaction.
  • organised and detail-oriented with a strong work ethic
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Business - Human Resources Management

Auckland University of Technology
Auckland, NZ
09-2025

Certificate of Business - Level 3 Introduction To Small Business

Crown Institute of Studies
Auckland, NZ
03-2021

Skills

  • Friendly, positivity attitude
  • Flexible and adaptable
  • Strong attention to detail
  • Ability to work independently and as a part of a team
  • Excellent communication
  • Effective written and verbal communication skills
  • Attention to detail

Languages

English                                                     Somali

Timeline

Customer Service Representative

Zanzibar LTD
02.2022 - 05.2024

Bachelor of Business - Human Resources Management

Auckland University of Technology

Certificate of Business - Level 3 Introduction To Small Business

Crown Institute of Studies
Maryama Ahmed