MARYANNE NGAAU

• Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
• Processed payroll information according to established guidelines.
• Managed office supplies inventory and placed orders when necessary.
• Answered incoming calls and responded to customer inquiries.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met
• Coordinated the daily scheduling and dispatch of drivers and vehicles to ensure timely delivery and collection of goods.
• Monitored driver routes using GPS tracking systems and provided real-time support to resolve delays or route issues.
• Liaised with clients, suppliers, and transport staff to ensure delivery deadlines and customer satisfaction were met.
• Created, reviewed, and updated delivery schedules and work orders using logistics software.
• Maintained accurate records of dispatch times, delivery statuses, and incidents, in line with company procedures.
• Ensured compliance with transport regulations, vehicle maintenance schedules, and driver working time directives.
• Coordinated the daily scheduling and dispatch of drivers and vehicles to ensure timely delivery and collection of goods.
• Monitored driver routes using GPS tracking systems and provided real-time support to resolve delays or route issues.
• Liaised with clients, suppliers, and transport staff to ensure delivery deadlines and customer satisfaction were met.
• Created, reviewed, and updated delivery schedules and work orders using logistics software.
• Maintained accurate records of dispatch times, delivery statuses, and incidents, in line with company procedures.
• Ensured compliance with transport regulations, vehicle maintenance schedules, and driver working time directives.

Ensured that health and safety standards were maintained across dispatch operations.

• Optimized crew schedules while ensuring compliance with contractual restrictions.
• Scheduled follow-up calls with potential customers to generate appointments.
• Instructed complex problem-solving strategies and promoted adaptability among team members.
• Liaised with customer service, customers, and transport teams for seamless operations.
• Received containers and stock into warehouse, maintaining organization and efficiency.
• Troubleshot customer service issues related to inventory discrepancies.
• Reconciled damaged stock to minimize losses and improve inventory accuracy.
• Conducted scheduled inventory counts and supply audits to reduce shrinkage and inform purchasing decisions.
• Planned and dispatched all rail containers for timely delivery to end destinations.

Coordinated bookings with end customers to ensure on-time receipt of goods as requested.

• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Checked packages and merchandise for damage and notified vendors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Compared shipments received with purchase orders to cross reference goods ordered with goods received.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Picked and packed order items.
• Stocked shelves, racks, and cases with new or transferred merchandise.
• Unloaded deliveries from trucks in prompt fashion.
• Safely and securely loaded items to prevent damage during transport.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

• Actively demonstrate site safety standards.
• Pick & pack orders via voice picking system and stage in correct Despatch lane.
• Operate electric tugger.
• Ensure all pre starts are completed prior to use.
• Loading & unloading of trucks.
• Check all Despatch lanes and ensure they are correct and ready to be shipped to their store.
• Working in fridge/freezer environment.

• Maintained accurate stock records and schedules.
• Established long-term customer relationships through prompt and courteous service.
• Picked products for specific routes according to pick sheets.
• Tracked time spent on assignments each day for productivity reporting.
• Picked up incoming stock and delivered materials to designated locations.
• Assigned and recorded job numbers for each forklift driver and stock checkers.
• Created ASN, compliant and non-compliant using SAP.
• Greeted each truck driver and allocated them docks.
• Received all documents from all truck drivers.
• Input of all truck driver's documentation into SAP system.
• Verified that all stock unloaded from incoming trucks was accurate and not damaged using SAP.