Maryanne Statham
Senior Technical Business Analyst
Auckland,New Zealand
Summary
Positive and solution-oriented individual with strong communication and problem-solving skills. Possesses foundational knowledge in customer support and technical troubleshooting, with proficiency in handling software applications and user inquiries. Committed to delivering exceptional service and creating positive customer experiences.
Overview
18
18
years of professional experience
Work History
Contract Deltek Support Consultant
Hansen Partnership
04.2024 - Current
- Troubleshot and resolved complex technical issues in a timely manner.
- Reduced manual data entry efforts by automating key processes within the ERP system.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Built strong relationships with client through ongoing communication and exceptional customer service, leading to increased repeat business.
Contract Deltek Support Consultant
Harrison Grierson (HG)
04.2024 - 12.2024
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Improved systems with addition of new features and infrastructure.
- Elevated product quality with rigorous regression testing before each release cycle.
- Reduced production errors by conducting comprehensive quality assurance testing on new applications.
- Streamlined the testing process by creating reusable test cases for future projects
- Provided ongoing support to users, addressing any questions or concerns as they arose.
Contract Deltek Implementation Systems Administrator
GML Heritage
04.2024 - 12.2024
- Led training sessions for end-users, increasing user adoption of new ERP systems and features.
- Enhanced ERP system efficiency by implementing process improvements and customizations.
- Assisted customers with assessing and defining key business processes, policies and procedures.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Played a pivotal role in data migration projects, ensuring accuracy and consistency across multiple platforms.
- Collaborated with stakeholders to gather requirements, ensuring the seamless integration of new modules into existing workflows.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Identified opportunities for system improvements by conducting regular gap analysis between current operations and desired outcomes.
- Reduced manual data entry efforts by automating key processes within the ERP system.
- Streamlined business processes for increased productivity through ERP system optimization.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Created data mapping documentation for use in migration efforts.
- Led data migration projects, data file analyses and platform validation.
- Researched and resolved complex issues discovered during migrations.
- Ensured successful migrations by conducting comprehensive data integrity checks and validations throughout the process.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Product Owner - Business Solutions
Harrison Grierson (HG)
09.2021 - 04.2024
- Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.
- Negotiated with vendors to secure tools and services, enhancing team productivity and product quality.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Evaluated potential third-party software solutions for compatibility with existing ERP systems while considering both technical feasibility and financial viability.
- Boosted client satisfaction by conducting in-depth requirements analysis and providing tailored solutions.
- Maintained up-to-date knowledge of emerging trends in ERP technology through continuous learning initiatives like webinars, seminars, or certifications courses.
- Collaborated with cross-functional teams to develop comprehensive testing plans, resulting in high-quality system configurations.
- Streamlined data integration for faster decision making with thorough data mapping exercises.
- Assisted clients in adapting to new ERP systems by conducting hands-on training sessions and workshops.
- Increased ERP system efficiency by analyzing and optimizing functional processes.
- Championed change management initiatives by effectively communicating benefits and guiding stakeholders through the transition process.
- Enhanced ERP system efficiency by implementing process improvements and customizations.
- Improved financial reporting capabilities by configuring and integrating advanced analytics tools into the ERP system.
- Reduced manual data entry efforts by automating key processes within the ERP system.
- Troubleshot and resolved complex technical issues in a timely manner, maintaining high levels of system uptime and end-user satisfaction.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Participated in vendor selection processes, evaluating proposed solutions based on organizational needs and costeffectiveness.
Contract Deltek Specialist Administrator
Hansen Partnership
03.2021 - 09.2021
- Conducted thorough testing before implementation, minimizing potential disruptions to daily operations during rollouts.
- Led training sessions for end-users, increasing user adoption of new ERP systems and features.
- Enhanced ERP system efficiency by implementing process improvements and customizations.
- Assisted customers with assessing and defining key business processes, policies and procedures.
- Led data migration, data file analyses and platform validation.
- Researched and resolved complex issues discovered during migrations.
- Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
- Established strong relationships with vendors and partners, enabling smooth collaboration throughout the end-to-end migration process.
- Ensured successful migrations by conducting comprehensive data integrity checks and validations throughout the process.
- Assisted clients in adapting to new ERP systems by conducting hands-on training sessions and workshops.
- Increased ERP system efficiency by analyzing and optimizing functional processes.
- Provided ongoing support to clients post-implementation, addressing concerns promptly and effectively.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Evaluated current processes to develop improvement plans.
Contract Business Analyst
IT Newcom
01.2020 - 03.2021
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Created data mapping documentation for use in migration efforts.
- Ensured successful migrations by conducting comprehensive data integrity checks and validations throughout the process.
- Enhanced system functionality for increased user satisfaction by implementing feedback-driven changes.
- Improved migration project efficiency by streamlining data collection and analysis processes.
- Developed comprehensive migration plans, ensuring seamless transitions to new systems.
- Supported system integration efforts by aligning data structures between legacy systems and target platforms.
- Facilitated successful migrations by conducting in-depth pre-migration analyses.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Contract Business Analyst
MinterEllisonRuddWatts
09.2019 - 12.2019
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Analyst
Turners Automotive Group
08.2018 - 09.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed complex dashboard and reporting tools to track sales performance metrics.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Boosted user satisfaction by designing and implementing user-friendly interfaces for business applications.
- Negotiated and managed third-party contracts related to project deliverables.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Demonstrated adaptability by successfully managing the implementation of various software solutions across multiple industries.
Business Analyst
Aquaheat NZ Ltd
04.2016 - 07.2018
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Analyst
University of Auckland, Property Services
05.2013 - 04.2016
Application Support Analyst
University of Auckland, Property Services
05.2012 - 04.2013
Assistant Business Analyst (Fixed Term Contract)
Wormald NZ
10.2011 - 05.2012
Inventory and Systems Manager
Gunnersen NZ
05.2010 - 07.2011
Sales Administrator
Gunnersen NZ
04.2007 - 05.2010
Education
Business Administration and Computing Certificate - Level 3 and 4
UNITEC
Business Computing - Level 5
UNITEC
Fundamentals in Marketing - Level 5
UNITEC Institute of Technology
Project Management Fundamentals -
Online Skillport
Excel Analysis and Reporting -
Ace Training
Skills
- Technology implementation
- Analytical Skills
- Detail-oriented
- Training and coaching
- Technical support expertise
- Verbal and written communication
- Requirements gathering
- Business process improvement
- Project management
- Systems analysis
- IIBA methodologies
- Agile methodologies
- Problem-solving abilities
Qualifications And Courses
- Business Systems Analyst, SOFTED
- Project Management Fundamentals, Online Skillport
- Fundamentals in Marketing, Level 5 - UNITEC Institute of Technology
- Business Computing, Level 5 - UNITEC
- Excel Analysis and Reporting - Ace Training
- Business Administration and Computing Certificate, Level 3 and 4 - UNITEC
Computer Technology
- Deltek Vantagepoint
- Deltek PIM
- Docusign
- NetSuite
- Tableau
- Simpro
- Simpro Connect
- Jobtrack
- Pronto - ERP/Mobility
- Maximo
- PeopleSoft Financials
- Insite
- Apex
- TIMMS
- Websphere
- SQL
- Oracle DB
- Google Ads
- Postman
- Visio
- Gliffy
- Device Magic
- Office 365
- Wix
- Frontpage
Summary Of Key Skills
- Professional business analyst, with a broad background and qualifications, with a track record of successful implementation of small to medium software projects.
- Proven ability to identify areas for improvement and successfully work through problems, recommending and implementing innovative and robust solutions.
- Analytical and detail-oriented, ability to comprehend and provide key input into complex policy and operational issues.
- Able to operate effectively in fast-paced and pressurised environments.
- Strong IT literacy, with strong experience across a wide range of business reporting, networking, database, mobility and enterprise software.
- Excellent communication and interpersonal skills with the ability to relate effectively and professionally to people at all levels.
Timeline
Contract Deltek Support Consultant
Hansen Partnership
04.2024 - Current
Contract Deltek Support Consultant
Harrison Grierson (HG)
04.2024 - 12.2024
Contract Deltek Implementation Systems Administrator
GML Heritage
04.2024 - 12.2024
Product Owner - Business Solutions
Harrison Grierson (HG)
09.2021 - 04.2024
Contract Deltek Specialist Administrator
Hansen Partnership
03.2021 - 09.2021
Contract Business Analyst
IT Newcom
01.2020 - 03.2021
Contract Business Analyst
MinterEllisonRuddWatts
09.2019 - 12.2019
Business Analyst
Turners Automotive Group
08.2018 - 09.2019
Business Analyst
Aquaheat NZ Ltd
04.2016 - 07.2018
Business Analyst
University of Auckland, Property Services
05.2013 - 04.2016
Application Support Analyst
University of Auckland, Property Services
05.2012 - 04.2013
Assistant Business Analyst (Fixed Term Contract)
Wormald NZ
10.2011 - 05.2012
Inventory and Systems Manager
Gunnersen NZ
05.2010 - 07.2011
Sales Administrator
Gunnersen NZ
04.2007 - 05.2010
Business Computing - Level 5
UNITEC
Fundamentals in Marketing - Level 5
UNITEC Institute of Technology
Project Management Fundamentals -
Online Skillport
Excel Analysis and Reporting -
Ace Training
Business Administration and Computing Certificate - Level 3 and 4
UNITEC
Similar Profiles
Lauren HendricksonLauren Hendrickson
Head Infant Teacher at The Children's Station, Mary Ann HansenHead Infant Teacher at The Children's Station, Mary Ann Hansen
Syed ZaidiSyed Zaidi
After-school Tutor at Rick Hansen Secondary SchoolAfter-school Tutor at Rick Hansen Secondary School
Haylee HamptonHaylee Hampton
Fleet Coordinator at Hansen FordFleet Coordinator at Hansen Ford