Mary Antoinette Ybanez
Mount Wellington,Auckland
Summary
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Wellness and Lifestyle Manager
Rawhiti Estate Limited Partnership
03.2022 - Current
- Supervised 5 household staff, contractors and 30 clients/residents
- Worked with clients to understand needs and provide excellent service
- Developed and implemented performance improvement strategies and plans for continuous improvement
- Conducted internal audits of the facility and managed all external audits of the facility
- Manages and oversee the implementation of all features and functions of the village communication app called Checked in Care
- Delivered task as required by the General Manager
- Entrusted to handle confidential and sensitive situations in professional matter.
Acting Administration Manager
Rawhiti Estate Limited Partnership
12.2021 - 03.2022
- Prepared variety of different written communications reports and documents
- Proved successful working within tight deadlines and fast-paced atmosphere
- Liaise and coordinates all maintenance issues and request of the facility in a daily basis
- Complied with the Building Warrant of Fitness associated building checks
- Engaged and established professional relationship with multiple contractors
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
Rawhiti Estate Limited Partnership
11.2020 - 11.2021
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Restocked supplies and submitted purchase orders to maintain stock levels
- Screened visitors and issued badges to maintain safety and security
- Troubleshot copy machines and printers and scheduled service as needed
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Provided callers with address, directions, company website and related information.
Diversional Therapist
Rawhiti Estate Limited Partnership
11.2020 - 11.2021
- Facilitates a range of leisure and social activities that meet the individual diversional, motivational, and recreational needs of residents over the 24- hour period provide the opportunity for residents to join in meaningful group activities, whilst maintaining resident, choice, independence, and dignity
Activities Coordinator
Ryman Healthcare, Grace Joel Retirement Village
01.2019 - 11.2020
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation
- Developed and implemented themes and activities for seniors
Content Editor
Reed Elsevier Shared Services
02.2018 - 09.2018
- Manage and/or process product delivery for print and electronic publications in accordance with production cycle time and accuracy requirement
- Manage all publication milestones for assigned publications from receiving the job to delivery of the final proofs to the Printer and signoff of electronic products, including schedule revisions
- Maintain an open and active communication/coordination with the US stakeholders to ensure seamless production
- Perform both Editorial and Operations tasks/ meet milestones of the publication
- Review and resolve ALL supplier flags/queries within the given Turnaround Time
- Observe proper escalation of the issues/challenges to the stakeholders and immediate superior
- Perform rules-based quality assurance/proof review to ensure a customer ready copy, by following established standards, along with verification of specific styling, format, and standardization rules
Education
Postgraduate Diploma - BUSINESS, Business Management
The University of Auckland
Auckland01.2025
Diploma - DISABILITIES AND MENTAL HEALTH
Kauri Academy
Auckland09.2020
Bachelor of Science - Biology
University of The Philippines
Philippines06.2017
Skills
- Administrative Support
- Customer Service
- Excellent time-management skills
- Basic IT troubleshooting
- Microsoft 360 Office (Outlook,Excel, Word, publisher)
- Event Management
- Planning and Coordination
- New Zealand Retirement Village Association Certificate
Hobbies
Hiking and Trekking
Travelling
Cooking
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Wellness and Lifestyle Manager
Rawhiti Estate Limited Partnership
03.2022 - Current
Acting Administration Manager
Rawhiti Estate Limited Partnership
12.2021 - 03.2022
Receptionist
Rawhiti Estate Limited Partnership
11.2020 - 11.2021
Diversional Therapist
Rawhiti Estate Limited Partnership
11.2020 - 11.2021
Activities Coordinator
Ryman Healthcare, Grace Joel Retirement Village
01.2019 - 11.2020
Content Editor
Reed Elsevier Shared Services
02.2018 - 09.2018
Postgraduate Diploma - BUSINESS, Business Management
The University of Auckland
Diploma - DISABILITIES AND MENTAL HEALTH
Kauri Academy
Bachelor of Science - Biology
University of The Philippines
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