Mary Jane Ferrer
Woolston,CAN
Summary
Support worker with 19 years of experience in health, disability, and elderly care. NZQA assessor with proven expertise in training and mentoring community support workers. Recognized for effective communication skills and commitment to collaborative teamwork.
Overview
18
18
years of professional experience
Work History
Lead Support Worker
Nurse Maude
Christchurch, CAN
04.2017 - Current
- I provide hands-on care and professional guidance to our Community Support Workers.
- Provide direct support to our clients, ensuring their comfort and well-being during visits when needed.
- I train and support new and existing support workers, assist with staff orientation.
- Work phone application trainer.
- Working closely with Case Managers, Occupational Therapists, and Team Leaders to ensure the highest quality of care.
- Conducting basic non-clinical reviews for our clients.
- Completing Support Worker competency assessments, yearly appraisals, and providing ongoing coaching to staff and family-only caregivers through our mandatory catch-ups.
- Trained new staff on policies, procedures, and best practices for patient care.
- Complex Care Carer
- Training our Support Workers with all tasks, including equipment use, such as hoists.
- Supporting and maintaining the quality of life for our palliative clients.
- Careerforce Observer and Registered Assessor.
Rapid Response Key Support Worker
Nurse Maude
Christchurch, CAN
06.2012 - 04.2017
- Supported clients with daily and nightly needs to enhance overall well-being.
- Assisted with personal care tasks, including cleaning and meal preparation.
- Facilitated feeding through G button for optimal nutrition.
- Managed appointments efficiently to ensure timely access to services.
- Trained staff on best practices to improve client support and care quality.
Health Care Assistant
BUPA and Radius
Christchurch, CAN
08.2008 - 06.2012
- Provided daily routine support for clients in day placement.
- Assisted patients with daily living activities and personal hygiene needs.
- Documented patient care activities accurately in electronic health records systems.
- Collaborated with multidisciplinary teams to enhance patient care plans effectively.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Actively participated in team meetings discussing patient cases and best practices.
- Assisted patients with personal care to enhance comfort and dignity.
- Supported clients to foster independence.
Education
Level 4 - New Zealand Certificate in Business, First Line Management
Aspire2 Business Management Program
08-2025
Level 5, Adult And Tertiary Teaching
Open Polytechnic
New Zealand07-2025
Level 3 - New Zealand Certificate in Business, Introduction to Team Leadership
Aspire2 Business Management Program
01.2024
Level 4 - Health and wellbeing Cert
Career Force
06-2018
Health, Disability, And Aged Support
Careerforce
12-2015
Level 3 - Health And Wellbeing Certificate
Career Force
07-2009
Bachelor of Science in Nursing
University of Pangasinan
Philippines04-2006
Skills
- Positive and caring attitude
- Effective communication
- Team collaboration
- Dependability
- Self-motivation
- Time management
- Attention to detail
- Willingness to learn
- Adaptability
- Compassion and patience
- Resilience
- Documentation practices
- Problem resolution
- Confidentiality
References
- Helen Wheeler, Clinical Nurse Manager, Nurse Maude - Helen.wheeler@nursemaude.org.nz
- Sandra Finch, Lead Support Worker, Nurse Maude, Sandra.finch@nursemaude.org.nz
Timeline
Lead Support Worker
Nurse Maude
04.2017 - Current
Rapid Response Key Support Worker
Nurse Maude
06.2012 - 04.2017
Health Care Assistant
BUPA and Radius
08.2008 - 06.2012
Level 4 - New Zealand Certificate in Business, First Line Management
Aspire2 Business Management Program
Level 5, Adult And Tertiary Teaching
Open Polytechnic
Level 3 - New Zealand Certificate in Business, Introduction to Team Leadership
Aspire2 Business Management Program
Level 4 - Health and wellbeing Cert
Career Force
Health, Disability, And Aged Support
Careerforce
Level 3 - Health And Wellbeing Certificate
Career Force
Bachelor of Science in Nursing
University of Pangasinan