MARYJANE IOAKIMO
Auckland
Summary
I am an enthusiastic and results-oriented graduate with the desire to grow in a fast paced working environment. I possess solid interpersonal skills and am able to communicate effectively, handling multiple interactions without sacrificing quality of service or care. I am passionate about helping others and want to work in a people related role. I would like to embark on a challenging and rewarding career.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
Languages
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Customer Service
Oacis
Auckland Airport
07.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CASHIER / CUSTOMER SERVICE
New Lynn/Manurewa KFC
New Lynn
02.2022 - 07.2025
- Delivered high-level customer service as first point of contact, utilizing active listening and engagement skills to enhance customer experience.
- Collaborated with front-end staff to complete orders and collect payments, ensuring accurate change.
- Processed customer transactions efficiently and accurately at busy fast-food restaurant.
- Maintained cleanliness and organization of cash register area during shifts.
- Assisted in training new cashiers on operational procedures and customer service.
CUSTOMER SERVICE AGENT
The Warehouse
01.2021 - 01.2022
- Handled scanning of packages and items, updating tracking information in real time to align with customer order specifications.
- Collaborated with team to ensure efficient operations at The Warehouse.
- Emphasized workplace safety by consistently adhering to guidelines while performing tasks that required physical endurance and effective problem resolution.
Education
Certificate in Tourism -
New Zealand School of Tourism
Auckland 02.2026 - 08.2026
HIGH SCHOOL DIPLOMA - NCEA L3 Merit
Kelston Girls College
Kelston 02.2022 - 12.2022
Kelston Girls College
KelstonSkills
- Customer Service
- Bilingual
- Problem Solving
- Cultural Awareness working alongside Maori/Pasifika
- Hazard Awareness
- Physical Endurance
- Attention to Detail
- Multi-Tasking
- Dependability and reliability
- Empathy and patience
- Time management skills
- Clear communication
Languages
English
Beginner (A1)
A1
Samoan
Beginner (A1)
A1
Timeline
Certificate in Tourism -
New Zealand School of Tourism
02.2026 - 08.2026
Customer Service
Oacis
07.2025 - Current
CASHIER / CUSTOMER SERVICE
New Lynn/Manurewa KFC
02.2022 - 07.2025
HIGH SCHOOL DIPLOMA - NCEA L3 Merit
Kelston Girls College
02.2022 - 12.2022
CUSTOMER SERVICE AGENT
The Warehouse
01.2021 - 01.2022
Kelston Girls College