Mary Jean Rico
Shift Supervisor
Waitakere,Auckland
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
4
4
Years of Tertiary Education
Work History
Shift Supervisor
McDonald's
Kumue
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Marketing Assistant /Private ESL Tutor
EGITIMLABS
09.2019 - 04.2023
- Manage Social Media Account
- Connect customers with social Media Accounts
- Forwarding emails from clients to the appropriate recipient
- Handling client concerns and complaints
- Scheduling conference or meeting rooms for in-office meetings
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Customer Service Representative
Supply Inc
09.2018 - 09.2019
- Contacting patients on a daily basis to follow up and ensure their needs are being met
- Checking patients' insurance status and ensuring that it is up-to-date
- Updating patient records and medical supply orders
- Providing exceptional customer service th
Sales Assistant
RRJ Clothing Store
TAGUIG CITY, METRO MANILA
07.2018 - 09.2018
- Welcome customers and help determine their orders
- Ensure high levels of customer satisfaction through excellent sales service
- Certain customers' needs and wants
- Welcome and greet customers
- Accept cash and return the correct change.
- Helped customers locate products and checked store system for merchandise at other sites.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Business Administration, Marketing Management
08.2018 - 08.2022
Certificate - Project Management
12.2021 - 12.2022
Basic understanding of Business - undefined
2022
Administration - undefined
2022
Skills
- Administration
- Communication
- Critical Thinking
- Computer Skills
- Customer Service
- Canva
- Marketing
- Microsoft Office
- Advanced Bookkeeping
- Social Media Platforms
- Sales Expertise
- Team Leadership
- Customer Meeting Organization
- Marketing and Advertising
- Direct Mail Marketing
- Excel
- Time Management
- Office Administration
- Market Research
Accomplishments
- Supervised team of 25 staff members.
- Achieved 300 enrollees through effectively helping with advertising the service.
- Resolved product issue through consumer testing.
Certification
Driver's License - Full
Visa - 2021 Resident
Languages
English
Full Professional
Filipino
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor - McDonald's
08.2023 - Current
Brigham Young University - Certificate, Project Management
12.2021 - 12.2022
Marketing Assistant /Private ESL Tutor - EGITIMLABS
09.2019 - 04.2023
Customer Service Representative - Supply Inc
09.2018 - 09.2019
Taguig City University - Bachelor of Science, Business Administration, Marketing Management
08.2018 - 08.2022
Sales Assistant - RRJ Clothing Store
07.2018 - 09.2018
- Basic understanding of Business,
- Administration,
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