Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Mary Jean Rico

Mary Jean Rico

Shift Supervisor
Waitakere,Auckland
If you really look closely, most overnight successes took a long time.
Steve Jobs

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience
4
4

Years of Tertiary Education

Work History

Shift Supervisor

McDonald's
Kumue
08.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Marketing Assistant /Private ESL Tutor

EGITIMLABS
09.2019 - 04.2023
  • Manage Social Media Account
  • Connect customers with social Media Accounts
  • Forwarding emails from clients to the appropriate recipient
  • Handling client concerns and complaints
  • Scheduling conference or meeting rooms for in-office meetings
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.

Customer Service Representative

Supply Inc
09.2018 - 09.2019
  • Contacting patients on a daily basis to follow up and ensure their needs are being met
  • Checking patients' insurance status and ensuring that it is up-to-date
  • Updating patient records and medical supply orders
  • Providing exceptional customer service th

Sales Assistant

RRJ Clothing Store
TAGUIG CITY, METRO MANILA
07.2018 - 09.2018
  • Welcome customers and help determine their orders
  • Ensure high levels of customer satisfaction through excellent sales service
  • Certain customers' needs and wants
  • Welcome and greet customers
  • Accept cash and return the correct change.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - Business Administration, Marketing Management

Taguig City University, Taguig City Philippines
08.2018 - 08.2022

Certificate - Project Management

Brigham Young University, Idaho, USA
12.2021 - 12.2022

Basic understanding of Business - undefined

2022

Administration - undefined

2022

Skills

  • Administration
  • Communication
  • Critical Thinking
  • Computer Skills
  • Customer Service
  • Canva
  • Marketing
  • Microsoft Office
  • Advanced Bookkeeping
  • Social Media Platforms
  • Sales Expertise
  • Team Leadership
  • Customer Meeting Organization
  • Marketing and Advertising
  • Direct Mail Marketing
  • Excel
  • Time Management
  • Office Administration
  • Market Research

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved 300 enrollees through effectively helping with advertising the service.
  • Resolved product issue through consumer testing.

Certification

Driver's License - Full

Visa - 2021 Resident

Languages

English
Full Professional
Filipino
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Supervisor - McDonald's
08.2023 - Current
Brigham Young University - Certificate, Project Management
12.2021 - 12.2022
Marketing Assistant /Private ESL Tutor - EGITIMLABS
09.2019 - 04.2023
Customer Service Representative - Supply Inc
09.2018 - 09.2019
Taguig City University - Bachelor of Science, Business Administration, Marketing Management
08.2018 - 08.2022
Sales Assistant - RRJ Clothing Store
07.2018 - 09.2018
- Basic understanding of Business,
- Administration,

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Mary Jean RicoShift Supervisor