MARY JOSHNA CLAMENT

• Manage end-to-end payroll processing for internal staff, ensuring timely and accurate payments in compliance with employment legislation and company policy.
• Maintain and update employee payroll records (tax details, leave balances, and contractual changes).
• Reconcile payroll accounts and resolve discrepancies.

• Review and process property-related invoices (maintenance, repairs, contractor services, capital replacements), verifying against work orders and service agreements.
• Prepare weekly payment runs for suppliers, contractors, and statutory obligations (e.g., IRD), ensuring accuracy.
• Liaise with property managers, maintenance coordinators, and vendors to confirm job completion and validate charges.
• Assist with month-end close activities, including journals, reporting, and accruals related to payroll and property costs.

• Support internal and external audits.
• Contribute to continuous improvement of payroll and accounts payable processes.
• Respond promptly to staff and supplier queries with professionalism and accuracy.

Payroll & Accounts

· Process payroll transactions and set up payments for client payrolls.

· Maintain leave records and assist with PAYE processing, filing, and payday filing.

· Prepare GST questionnaires for management accounting.

Workflow & Data Management

· Manage workflows and budgets in Xero, including job creation, tracking, and scheduling.

· Ensure data integrity and accuracy by maintaining client databases and reconciliation records.

Client Scheduling & Account Finalization

· Prepare and send scheduling and finalization documents for annual accounts.

· Maintain the IRD agency list and manage electronic tax return filings with IRD.

· Companies Office- file company annual returns and maintain share registers for BWMD clients, Company start up and wind ups and manage client registers.

Compliance & Reporting

· File income tax, PAYE, and GST returns while ensuring compliance with tax regulations.

· Generate and manage financial reports in Xero.

· Handle Companies Office filings, including annual returns, share register maintenance, company setup, and windups.

Database & Administrative Support

· Keep client records and databases up to date.

· Assist the office manager and bookkeeping team with administrative tasks.

· Manage incoming calls, emails, and filing systems, responding to client queries.

• Prepare and process delivery invoices with accurate billing and correct coding, ensuring timely payments and effective cash management.
• Monitored and efficiently responded to reservation emails, confirming bookings, managing changes, and ensuring accurate updates in the reservation system of reservations, customer preferences, and special requests
• Effectively managed digital reservation platforms & coordinated daily bookings with the front-of-house team, and prevented overbooking.
• Addressed and resolved customer inquiries via email and phone, including menu details, dietary requirements, and special event information, ensuring high levels of customer satisfaction.
• Handled customer complaints with professionalism, providing timely solutions or escalating to management as needed, leading to improved customer retention.
• Assisted in planning and coordinating private events, ensuring all customer expectations were met and details communicated across departments.
• Generated and analyzed daily reports on reservations, cancellations, and customer feedback, providing actionable insights to management for continuous service improvement.
• Built and maintained positive relationships with regular customers, enhancing their dining experience through personalized service and attention to detail.

• Worked as Operations Associate specialized with Accounts Receivable (Order to Cash Process in Fixed Price Billing) for client CUSHMAN & WAKEFIELD SERVICES (USA/CANADA)
• Managing Fixed Price Billing, Invoicing monthly and Weekly bill
• Involved in all billing activities and helping resource with their queries by providing appropriate solution
• Handling team in effective manner for both audit and production team
• Preparing 3+ day report
• Handling escalations and communicating with client for clarifications
• Handling critical customers and involved in weekly inventory calls with client
• Responsible in terms of achieving SLA's in terms of all parameters every month & Suggest process improvement to secure prompt and regular payments for team.

• Created and distributed accurate invoices for Verizon Network Services, ensuring compliance with billing protocols.
• Managed client accounts, resolved billing disputes, and applied charges and credits correctly.
• Addressed and resolved client inquiries and disputes via phone, email, and in-person.
• Reviewed and verified billing data for accuracy and handled complex issue escalations.
• Implemented process improvements to enhance billing efficiency and accuracy.
• Generated and analyzed billing reports to track performance and trends.
• Conducted follow-up with clients to ensure satisfaction and gather feedback.
• Collaborated with customer service and technical support to address client needs.
• Ensured adherence to Verizon's policies and regulatory requirements.

• · Guided prospective students and helped them make informed decisions.
• · Assisted students in preparing strong applications for admission.
• · Followed up on admissions with client institutions.
• · Identified potential institutions for presentations and seminars.
• · Helped candidates with visa applications, including financial documentation.