Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Mary Koula Fuapau

Auckland,AUK

Summary

Dynamic professional with a proven track record at Wiri Oil Services, excelling in visitor screening and security monitoring. Adept at emergency response and conflict resolution, I foster a safe environment while delivering exceptional customer service, Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification

Work History

Security Receptionist

Wiri oil services
Wiri, Auckland
07.2016 - 01.2022
  • Welcomed and screened visitors at reception area for security compliance.
  • Monitored surveillance systems to ensure safety of premises and personnel.
  • Managed visitor logs and issued identification badges for authorized access.
  • Assisted staff and guests with inquiries regarding services and facilities.
  • Conducted regular patrols of the facility to maintain a secure environment.
  • Maintained cleanliness and organization of the reception area for professionalism.
  • Managed security related incidents including medical emergencies, thefts or disturbances.
  • Assisted with emergency response procedures such as fire drills, lock downs and evacuations.
  • Issued visitor badges, assigned parking spaces and maintained visitor logs.
  • Responded quickly to alarms triggered at entry and exit points in order to maintain security standards.
  • Kept records of all authorized personnel entering the premises.

Sales Representative

Sleek Cars
Otahuhu, Auckland
04.2021 - 12.2021
  • Built strong relationships with clients to enhance customer satisfaction and loyalty.
  • Identified customer needs and recommended appropriate products and services.
  • Assisted customers in selecting vehicles based on their needs and preferences.
  • Maintained up-to-date knowledge of inventory and current promotions.
  • Built strong relationships with clients through excellent customer service.
  • Developed relationships with potential buyers through phone calls and emails.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.

Cleaner

Clean My Space
AUCKLAND, Auckland
01.2015 - 09.2015
  • Maintained cleanliness in residential and commercial spaces using specialized cleaning products.
  • Operated floor care equipment to ensure effective cleaning of various surfaces.
  • Organized cleaning supplies and tools to enhance workflow efficiency.
  • Followed safety protocols to maintain a secure work environment during operations.
  • Adapted cleaning methods based on specific client needs and preferences efficiently.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.

Grocery Store Associate

Pak n save
Mangere, Auckland
02.2013 - 01.2014
  • Assisted customers with product inquiries and provided exceptional service.

  • Collaborated with team members to ensure efficient store operations.
  • Conducted inventory checks to monitor stock levels and restock as needed.
  • Maintained a clean work environment to ensure safety standards were met at all times.
  • Performed price checks on all items purchased by customers.
  • Stocked shelves with merchandise according to established guidelines.
  • Greeted customers upon entering the store and provided assistance with locating items throughout the store.
  • Checked expiration dates on products to guarantee freshness.
  • Followed instructions to properly arrange merchandise items.

Education

Southern Cross Campus
Mangere , Auckland

Skills

  • Visitor screening
  • Security monitoring
  • Emergency response
  • Customer service
  • Conflict resolution
  • Product knowledge
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Adaptability
  • Attention to detail
  • Professionalism
  • Appointment scheduling
  • Creative problem solving
  • Multi-task management
  • Computer proficiency
  • Email management
  • Cleaning techniques
  • Inventory management

Affiliations

  • Spending time with family
  • Road trips

Certification

  • Drivers License - Restricted
  • NCEA LEVEL 2 - Completed

References

References available upon request.

Timeline

Sales Representative

Sleek Cars
04.2021 - 12.2021

Security Receptionist

Wiri oil services
07.2016 - 01.2022

Cleaner

Clean My Space
01.2015 - 09.2015

Grocery Store Associate

Pak n save
02.2013 - 01.2014

Southern Cross Campus
Mary Koula Fuapau