Mary Koula Fuapau
Auckland,AUK
Summary
Dynamic professional with a proven track record at Wiri Oil Services, excelling in visitor screening and security monitoring. Adept at emergency response and conflict resolution, I foster a safe environment while delivering exceptional customer service, Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Security Receptionist
Wiri oil services
Wiri, Auckland
07.2016 - 01.2022
- Welcomed and screened visitors at reception area for security compliance.
- Monitored surveillance systems to ensure safety of premises and personnel.
- Managed visitor logs and issued identification badges for authorized access.
- Assisted staff and guests with inquiries regarding services and facilities.
- Conducted regular patrols of the facility to maintain a secure environment.
- Maintained cleanliness and organization of the reception area for professionalism.
- Managed security related incidents including medical emergencies, thefts or disturbances.
- Assisted with emergency response procedures such as fire drills, lock downs and evacuations.
- Issued visitor badges, assigned parking spaces and maintained visitor logs.
- Responded quickly to alarms triggered at entry and exit points in order to maintain security standards.
- Kept records of all authorized personnel entering the premises.
Sales Representative
Sleek Cars
Otahuhu, Auckland
04.2021 - 12.2021
- Built strong relationships with clients to enhance customer satisfaction and loyalty.
- Identified customer needs and recommended appropriate products and services.
- Assisted customers in selecting vehicles based on their needs and preferences.
- Maintained up-to-date knowledge of inventory and current promotions.
- Built strong relationships with clients through excellent customer service.
- Developed relationships with potential buyers through phone calls and emails.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
Cleaner
Clean My Space
AUCKLAND, Auckland
01.2015 - 09.2015
- Maintained cleanliness in residential and commercial spaces using specialized cleaning products.
- Operated floor care equipment to ensure effective cleaning of various surfaces.
- Organized cleaning supplies and tools to enhance workflow efficiency.
- Followed safety protocols to maintain a secure work environment during operations.
- Adapted cleaning methods based on specific client needs and preferences efficiently.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
Grocery Store Associate
Pak n save
Mangere, Auckland
02.2013 - 01.2014
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure efficient store operations.
- Conducted inventory checks to monitor stock levels and restock as needed.
- Maintained a clean work environment to ensure safety standards were met at all times.
- Performed price checks on all items purchased by customers.
- Stocked shelves with merchandise according to established guidelines.
- Greeted customers upon entering the store and provided assistance with locating items throughout the store.
- Checked expiration dates on products to guarantee freshness.
- Followed instructions to properly arrange merchandise items.
Education
Southern Cross Campus
Mangere , Auckland Skills
- Visitor screening
- Security monitoring
- Emergency response
- Customer service
- Conflict resolution
- Product knowledge
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Adaptability
- Attention to detail
- Professionalism
- Appointment scheduling
- Creative problem solving
- Multi-task management
- Computer proficiency
- Email management
- Cleaning techniques
- Inventory management
Affiliations
- Spending time with family
- Road trips
Certification
- Drivers License - Restricted
- NCEA LEVEL 2 - Completed
References
References available upon request.
Timeline
Sales Representative
Sleek Cars
04.2021 - 12.2021
Security Receptionist
Wiri oil services
07.2016 - 01.2022
Cleaner
Clean My Space
01.2015 - 09.2015
Grocery Store Associate
Pak n save
02.2013 - 01.2014
Southern Cross Campus