Sinamoni Fenunuti
Mangere,New Zealand
Summary
Hardworking highly effective at managing high caseload while accomplishing productivity, quality and service standards. Excellent communicator and conflict manager with strong work ethic and self-confident approach. Highly adaptable and efficient with 16 years of related experience.
Overview
18
18
years of professional experience
Work History
Field Agent
Lifestyle Money Limited/Home Direct
01.2021 - 10.2023
- Field Visits to customers with overdue accounts
- Enter into payment arrangements and help customer back on track
- Basic trace and following up leads to locate customer. Serve Demands- and Legal Documents to start Litigation Process
Collections Officer
Aotearoa Credit Union
05.2018 - 12.2020
- Improved client payment rates by negotiating and establishing feasible repayment plans.
- Reduced company losses by identifying and addressing problematic accounts in a timely manner.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Increased overall collections efficiency by implementing innovative strategies for contacting debtors.
Team Leader Collections
Geneva Finance/Stellar Collections
12.2007 - 05.2018
- Managing multiple debtor ledgers, ensuring all current and new credit accounts documentation and credit limits adhere to policy, ensuring collections and debts are kept within agreed limits, managing risk around overdue debtors through the stop credit process and liaise with other agencies where necessary, reporting to management on collections, write-offs and risks at month end, reconciling accounts and applying payments, maximizing the collection of outstanding debt by meeting all KPI's around debt levels, repossession of asset/security
Collections Officer
Baycorp NZ
05.2005 - 12.2007
- Inbound and Outbound Collections
- Achieving monthly cash collection targets
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Increased overall collections efficiency by implementing innovative strategies for contacting debtors.
Education
Onehunga High School
Onehunga High School
Skills
- Crisis Management
- Interrogation Techniques
- Intelligence Gathering
- Customer Relations
- Attention to detail
- Decision-making abilities
- Investigative skills
- Adaptability and flexibility
- Time management
- Foreign language fluency
- Account Management
- Customer Engagement
- Client Needs Analysis
- Administrative Functions
Languages
Samoan, English, Tagalog and Tongan
leisure activities
- Church/Youth Group
- Bush Walking
- Reading
- Singing
- Drawing
- Spending time with my family
- Listening to Music/Playing the Piano
personal information
- Health Status: Excellent
- Date of Birth: 01/03/84
- Gender: Male
volunteer experience
- The Church of Jesus Christ of Latter Day Saints, 24/07/22 - Present ,Manukau Stake Presidency 1st Counselor
- The Church of Jesus Christ of Latter Day Saints, 13/12/16 - 24/07/22 , Thomas Road Ward (Manukau Stake), Bishop
- The Church of Jesus Christ of Latter Day Saints, 05/01/15, 2016, Mt Roskill Stake, Stake Executive Secretary
- The Church of Jesus Christ of Latter Day Saints, 03/01/03, 04/30/05, Phillipines Ilagan Mission, Phillipines, Full time Proselyting Missionary
references
- Bernard, Collectios Manager - Aotearoa Credit Union, 0274045180
- Malia Lea, Former Collections Manager, Geneva Finance, 021 275 5878
- Anthony Wilson, Former Chief Executive Officer, Aotearoa Credit Union, 021 271 0588
Timeline
Field Agent
Lifestyle Money Limited/Home Direct
01.2021 - 10.2023
Collections Officer
Aotearoa Credit Union
05.2018 - 12.2020
Team Leader Collections
Geneva Finance/Stellar Collections
12.2007 - 05.2018
Collections Officer
Baycorp NZ
05.2005 - 12.2007
Onehunga High School
Onehunga High School
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