MARY RANIA Napao
Auckland,New Zealand
Summary
Dedicated and customer-focused professional with a proven track record of 2 years of hands-on experience in the dynamic retail sector and 6 years of strong customer service skills. I am eager to contribute my expertise to a dynamic retail team. Adept at creating positive customer experiences, driving sales, and ensuring operational efficiency, I am committed to cultivate a welcoming and engaging environment for both customers and colleagues.
Overview
7
7
years of professional experience
Work History
Sales Assistant
MAJE/SANDRO NEW ZEALAND
11.2021 - Current
- Excellent customer service
-Product Knowledge
- Cash Handling
- Sales Management
- Ability to Work Under Pressure
- In charge of opening and closing the store
- Stock Management
F&B Attendant
HILTON HOTEL
02.2019 - 03.2021
- Gained basic knowledge about different kinds of wine.
- Refined my knowledge in making different styles of coffees.
- Top-notch customer service skills.
- Assisted in the setting up of food displays and service stations.
- Able to understand and follow safety procedures
Service Crew
MCDONALDS WESTGATE
05.2017 - 08.2018
- Greeted customers, provided friendly and knowledgeable service and placed orders.
- Keep customers and crew areas clean & organized.
- Restocked inventory, collected trash and cleaned floor, surfaces, stations and equipment.
- Provide extensive information about menu items, took down special restrictions and always upselling other items.
- Basic knowledge on making coffees.
Education
Bachelor of business - ACCOUNTING
Auckland University of Technology
08.2023
Skills
- Sales Expertise
- Stock Management
- Product knowledge
- Multitasking
- Customer Assistance
- Processing Payments
- Visual Merchandising
- Cash Handling
- Team Cooperation
- Customer service
- Point of Sale Operation
- Adaptability
References
- Loren Sanjose, Maje New Zealand, Regional Manager, 02108354993, lorensj@intfb.com.au
- Jock Jaiyai, Hilton Hotel, Head bartender, 0211877392, jockjaiyai@gmail.com
- Savanna Scott, McDonald’s Westgate, Manager, 0272417886, savannascott@gmail.com
Timeline
Sales Assistant
MAJE/SANDRO NEW ZEALAND
11.2021 - Current
F&B Attendant
HILTON HOTEL
02.2019 - 03.2021
Service Crew
MCDONALDS WESTGATE
05.2017 - 08.2018
Bachelor of business - ACCOUNTING
Auckland University of Technology
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