Marysia Lobb
Martinborough,WGN
Summary
The role I am interested in is for a Caregiver, Support Person.
Compassionate Caregiver with extensive experience in providing personal support and companionship. Delivered dedicated care through hands-on assistance and emotional support for my Mother facing health challenges through Cancer and disabilities. Focused on enhancing the quality of life for her in the years that she was with me.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Duty Manager
Pain & Kershaw 4 Square
, Martinborough
11.2022 - Current
- Supported daily checkout operations to keep store running smoothly.
- Facilitated customer transactions at checkout, Lotto, and self-service areas to enhance shopping experience.
- Maintained professionalism in customer interactions, addressing concerns and resolving problems with a friendly and knowledgeable approach to enhance customer satisfaction.
- Responded to customer questions and resolved complaints promptly.
- Investigated customer complaints promptly, resolving issues effectively to improve overall customer experience.
- Assisted with training new employees on customer service standards and store policies.
- Created positive work environment for employees and delivered exceptional customer service.
- Monitored inventory levels and coordinated stock replenishment to ensure product availability.
- Supervised cash handling procedures. Ensuring that all transactions were processed accurately.
- Assigned specific responsibilities to team members to enhance productivity.
- Responded promptly to any emergency situations that arose during shifts.
Office Manager
Auto & House Glass Limited
Porirua, Wellington
06.2014 - Current
- Supported daily office operations and kept workflow running smoothly.
- Applied office procedures to improve efficiency and productivity.
- Completed bookkeeping tasks to ensure accurate financial records and reporting. such as bank statement reconciliations and journal entries.
- completed all aspects in Accounts Receivable, Accounts Payable, GST, PAYE and Payroll.
- Sorted inventory and facilitated office supply restocking to maintain operational readiness.
- Ordered supplies to maintain optimal inventory levels for daily operations. and equipment to maintain adequate inventory levels.
- Monitored office inventory and submitted supply orders.
- Answered phone calls, replied to emails, routed mail, and coordinated courier services.
- Managed front desk duties, including greeting visitors, answering questions, and directing traffic to proper staff.
- Tracked invoices and payments to uphold accuracy in accounts receivable and payable records.
- Followed up on client payments due and contacted clients with overdue balances.
- Maintained filing systems for records, correspondence, and documents.
Salesperson
Jessica's Livingroom
, Martinborough
10.2020 - 10.2022
- Handled customer transactions accurately and efficiently at point of sale.
- Answered customer questions and resolved issues with professionalism and care.
- Helped customers choose products or services that fit their needs.
- Provided personalized service that deepened customer loyalty.
- Cultivated customer relationships that contributed to increased sales.
- Kept current on store products and promotions to support steady sales.
- Set up merchandise displays to highlight new styles, attract customers, and improve sales.
- Collaborated with team to design in-store displays that enhanced customer engagement.
- Counted cash, gave correct change, and organized coupons to keep register drawer balanced.
Office Manager
A E Tilley Limited
Rongotai, Wellington
06.1999 - 06.2014
- Managed daily office operations and maintained a smooth workflow.
- Implemented office procedures to improve efficiency and productivity.
- Managed office inventory and placed new supply orders.
- Maintained records and managed documentation for compliance purposes.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Led a team of three staff to enhance productivity and collaboration.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Education
Some College (No Degree) -
St Catherines College
Wellington, NZSkills
- Retail management
- Operational oversight
- Inventory management
- Financial management
- Team supervision
- Performance evaluation
- Customer communication
- Attention to detail
- Professional integrity
- Work ethic
- Business administration
- Caregiver, Support Person
Certification
- Duty Manager - Alcohol Licence
- First Aid Certificate - Level 1
- Food and Safety Certificate
Timeline
Duty Manager
Pain & Kershaw 4 Square
11.2022 - Current
Salesperson
Jessica's Livingroom
10.2020 - 10.2022
Office Manager
Auto & House Glass Limited
06.2014 - Current
Office Manager
A E Tilley Limited
06.1999 - 06.2014
Some College (No Degree) -
St Catherines College