Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided customers with information about availability and pricing.
Resolved various issues and discrepancies for customers.
Tour Consultant
Destination Cairns Marketing
05.2000 - 09.2000
Booking optional tours, accomodations
Arrange home stay and language schools to Japanese students
Operation of Australia-Japan Working Holiday Office
JCB ( Japanese major credit card) Desk Cairns - help desk for JCB card holders