Ma.Segundina Dimaapi
West Harbour,AUK
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in complaint resolution and relationship building. Skilled in data entry and active listening, I enhanced customer loyalty through empathetic interactions and efficient problem-solving, contributing to a significant increase in repeat business. Committed to service excellence and client satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
08.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Encoder
China International Water And Electric Corporation
06.2015 - 07.2016
- Improved data accuracy by meticulously inputting information into the system.
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Obtained scanned records and uploaded into database.
- Developed strong attention to detail for error-free data entry and analysis.
- Enhanced team efficiency by maintaining organized electronic files and records.
- Prepared source data for computer entry by compiling and sorting information.
- Scanned documents and saved in database to keep records of essential organizational information.
Pharmacy Cashier
Elcek Pharmacy
04.2013 - 05.2015
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
Education
Units Taken - Education
San Francisco Javier College
Palawan2022
Bachelor Of Science In Entrepreneurship - Business
Palawan State University
Palawan08.2021
Electronics Vocational Course - Electronics
Community Electronics Learning
Lobo, Batangas, Philippines01.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
Timeline
Customer Service Representative
Alorica
08.2023 - 12.2023
Encoder
China International Water And Electric Corporation
06.2015 - 07.2016
Pharmacy Cashier
Elcek Pharmacy
04.2013 - 05.2015
Units Taken - Education
San Francisco Javier College
Bachelor Of Science In Entrepreneurship - Business
Palawan State University
Electronics Vocational Course - Electronics
Community Electronics Learning
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