Mashrekha Anwar
Point England,Auckland
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
### Retail Assistant
Red CrossPanmure
Panmure, Auckland
01.2025 - Current
- Receiving and organizing the donated items properly.
- Receiving bill payment at the checkout desk and till management.
- Attending to any kind of customer queries and providing customer service at any point.
- Assisting in visual merchandising and maintaining shop cleanliness.
- Maintaining team collaboration with volunteers and managers.
### Administrator and Coordinator
St Vincent De Paul Society
Newtown, Wellington
09.2022 - 03.2023
- Scheduling, receiving, and organizing the donated items properly, and allocating the items to the op shops.
- Providing on-premise client support for those who come to the office for assistance (receiving any donation).
- Maintaining oral and written communication with the clients, and other stakeholders, regularly.
- Ensuring daily office management activities for the central office and all the op shops.
### Retail Assistant
St Vincent De Paul Society - Op shop
Kilbirnie, Wellington
05.2022 - 09.2022
- Receiving and organizing the donated items properly.
- Attending to any kind of queries from shoppers and handling till operations.
- Assisting in keeping the shop clean and presentable at all times.
- Assisting in visual merchandising.
### HR Officer
Brac Aarong (Bangladesh)
, Dhaka
11.2016 - 03.2019
- Assisting in administering employee benefit programs and worker's compensation plans.
- Handling all kinds of employee separation tasks, including resignation, voluntary retirement, termination, death cases, etc.
- Assisting in the processing of employee final settlement.
- Assisting in the processing of internal grievance management, conducting internal investigations, report writing, etc.
- Conducting exit interviews with departing employees to gather feedback about their experience with the organization.
- Assisting in the recruitment process, conducting interviews and new hiring orientations, and onboarding processes for incoming employees.
- Coordinating communication with external partners like insurance vendors and recruitment agencies.
Education
BBA - Human Resources Management
Jagannath University (Bangladesh)
07-2013
Skills
- Computer Skills
- Customer service
- POS operation
- Team collaboration
- Retail Sales Experience
- Complaint handling
- Problem-solving abilities
Affiliations
- Travelling
- Cooking
- Socializing
- Watching Movies
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Bengali
Advanced (C1)
C1
References
References available upon request.
Timeline
### Retail Assistant
Red CrossPanmure
01.2025 - Current
### Administrator and Coordinator
St Vincent De Paul Society
09.2022 - 03.2023
### Retail Assistant
St Vincent De Paul Society - Op shop
05.2022 - 09.2022
### HR Officer
Brac Aarong (Bangladesh)
11.2016 - 03.2019
BBA - Human Resources Management
Jagannath University (Bangladesh)
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