Masiu-I-Moana (Siu) Filihia
Auckland,AUK
Summary
Results-driven bilingual leader with expertise in operational service delivery, stakeholder engagement, and community support. Proven ability to build trusted relationships and lead teams in high-pressure environments, delivering positive outcomes. Committed to a customer-focused approach and fostering collaboration across diverse settings.
Overview
12
12
years of professional experience
Work History
Kaiarahi - Family Court Navigator
Ministry of Justice
(full-time)
05.2023 - 06.2026
- Supported whānau through complex Family Court processes, improving access to information, services, and support.
- Served as trusted point of contact for whānau, removing barriers through advocacy and problem-solving with culturally responsive service delivery.
- Enhanced accessibility and trust in court system through collaborative, customer-focused support for whānau.
- Built relationships with external stakeholders, legal professionals, court staff, and community organisations to coordinate positive outcomes and strengthen support networks for whānau.
- Led community information sessions and stakeholder engagement initiatives, increasing understanding of Family Court processes and available services.
- Received multiple RISE Awards recognizing Excellence, Integrity, and Service.
Deputy Registry Officer
Ministry of Justice
(full-time)
08.2020 - 05.2023
- Ensured accuracy and integrity of legal documentation and case management activities in a high-volume environment.
- Facilitated efficient progression of Family Court matters by managing complex applications and supporting judicial processes.
- Provided high-quality frontline service, enabling court users to navigate procedures with confidence and clarity.
- Built a reputation for professionalism, sound judgement, and customer-focused service delivery.
2IC & Sales Assistant
Platypus Shoes
(part-time)
03.2021 - 05.2023
- Drove sales growth by delivering exceptional customer experiences and proactively addressing customer needs.
- Led store performance through effective coaching and operational oversight, enhancing team effectiveness.
- Developed team capability while fostering a positive, customer-focused culture to improve service quality.
- Maintained store standards and operational efficiency during peak trading periods.
Inflight Service Manager & International Flight Attendant
Air New Zealand
full-time
10.2016 - 07.2020
- Led cabin crew teams to deliver safe, efficient, and customer-focused operations across domestic and international services.
- Acknowledged for delivering exceptional customer service, significantly enhancing overall passenger experience.
- Enhanced team capability through targeted coaching and performance feedback, fostering accountability and service excellence.
- Addressed operational challenges and resolved customer issues in real time, ensuring positive outcomes in fast-paced environments.
Ward Mission Leader
Clover Park Ward
full-time
02.2014 - 08.2016
- Led a team of 12 volunteers, providing coaching, support, and direction to achieve shared goals.
- Coordinated community outreach initiatives and engagement activities, enhancing community participation across South Auckland.
- Established strong community relationships, creating an inclusive and supportive environment for diverse groups.
- Planned and delivered events, optimizing resource management to ensure successful execution.
Education
NCEA Level 3 and University Entrance -
National Certificate of Achievement - Aviation
Air New Zealand Managerial & Leadership Certificate -
Deputy Registrar Powers - Legal
Skills
- Family court procedures
- Stakeholder management
- Customer engagement
- Operational Service Delivery
- Process Improvement
- Strategic Problem Solving
- Leadership & Team Development
- Coaching and mentoring
- Communication & Collaboration
- Diversity Awareness
- Conflict resolution
Qualifications & Awards
RISE Award Excellence, RISE Award Integrity, RISE Award Service
Timeline
Kaiarahi - Family Court Navigator
Ministry of Justice
05.2023 - 06.2026
2IC & Sales Assistant
Platypus Shoes
03.2021 - 05.2023
Deputy Registry Officer
Ministry of Justice
08.2020 - 05.2023
Inflight Service Manager & International Flight Attendant
Air New Zealand
10.2016 - 07.2020
Ward Mission Leader
Clover Park Ward
02.2014 - 08.2016