Summary
Overview
Work History
Education
Skills
References
Timeline
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Mason Ruiz

Mason Ruiz

Christchurch

Summary

Accomplished Flight Attendant with 5 years in aviation commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Now ready to take on new professional challenges and help achieve company goals.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Air New Zealand
10.2018 - 08.2023
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep up to date of all new requirements and procedures.

Lead Bartender

Cuban
08.2016 - 07.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Crowd control and followed strict intoxication laws

Healthcare Support Worker

Direct Health
10.2015 - 06.2016
  • Assisted clients with daily living needs.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Drove clients safely to social activities and appointments.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities.


Education

First Aid Level 1 Current 2022-2024

St Johns NZ

High School Diploma -

West Las Vegas High
USA

Skills

  • AVSEC Aviation/Airport Security
  • Interpersonal Communications
  • Safety Regulation Compliance
  • Conflict Mediation
  • Medical Emergency Response
  • Passenger Support
  • Critical Thinking/Emergency Procedures
  • Emergency Equipment Oversight
  • Company Policy Adherence
  • First Aid/First Responder
  • Security Checks
  • Customer Service Satisfaction

References

Sara Matika - AirNZ Gate Agent, Ground Control - 0220460901

Jean Pierre - AirNZ Cabin Crew Trainer - 021822087

Reia Harnett - AirNZ Cabin Crew - 0220537608

Timeline

Flight Attendant

Air New Zealand
10.2018 - 08.2023

Lead Bartender

Cuban
08.2016 - 07.2018

Healthcare Support Worker

Direct Health
10.2015 - 06.2016

First Aid Level 1 Current 2022-2024

St Johns NZ

High School Diploma -

West Las Vegas High

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Mason Ruiz